We have a bundle of new and exciting features available for those users of Service Portal who upgrade to Utah - be it a CSM or Employee Center implementation, or an entirely custom portal!

You can find Employee Center specific updates here.

Human Readable URLs

What was updated?

• Service Portal page authors are now able to configure human readable URLs for their pages.
• Examples of human readable URLs:
  
  • Catalog-category/category-item-name​
    
  • Article-category/article-title

Outcome

• Increased URL ranking in public search engines.
• Improved user experience via easier comprehension of the URL.
• Exposure of the page’s purpose prior to the user accessing it.

Sitemap Generator Enhancement

What was updated?

• The Sitemap Generator store application was enhanced to enable users to include custom content when generating sitemaps.

Outcome

• Sitemaps that are generated now can contain content that a customer has updated such as custom pages, videos, and files.

Mobile and Web Page Speed Optimizations

What was updated?

• Code that causes delays during the rendering process for Service Portal pages has been either eliminated or migrated.

Outcomes:

• Performance improvements in page rending time for both mobile and web Service Portal pages. In internal tests we achieved up to a 50%* reduction in the time to render a page.
  *This value is dependent on your specific portal configuration, so your percentage may differ.
• Time to First Meaningful Paint (FMP) is reduced for both mobile and web rendering, allowing for a user to read the content of the page faster.
• Improved time to FMP assists with gaining greater rankings within search engines for those with publicly facing portals.