9:00am - 9:30am | Breakfast and Arrivals

9:30am – 12:00pm | Hands-on SAM Workshop

12:00pm – 1:00pm | Lunch

1:00pm - 1:05pm | SNUG welcome & overview

1:05pm – 1:35pm | Thirdera Sponsor Presentation – Speaker: Ken Tang, Senior Solution Architect

1:35pm – 2:05pm | Maple Leaf Sports Entertainment – Speaker : Brian Sorensen, Senior Manager, Service Desk

2:05pm – 2:15pm | Coffee break

2:15pm – 2:45pm | Healthcare of Ontario Pension Plan - Speaker:

2:45pm – 3:15pm | CBI Health – Speaker: Mike Donison, Platform Owner

3:15pm – 3:45pm | Manage Software Technology Standards with APM's Technology Reference Model (TRM) - Speaker: Al Hsu, ServiceNow

3:45pm – 4:00pm | Q&A

4:00pm – 5:00pm | Cocktail Reception

*Subject to change

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