What is Performance Analytics?

ServiceNow® Performance Analytics is an in-platform process optimization solution to create management dashboards, reports on KPIs and metrics, and answer key business questions to help increase quality and reduce the costs of service delivery.

Performance Analytics features:

• Track critical process metrics and trends.
• Measure process health and behavior against organizational targets.
• Identify process patterns and potential bottlenecks before they occur.
• Continually visualize historical and real-time process statistics in role-based dashboards. The dashboards enable individual stakeholders to make informed decisions.

How do I get started with Performance Analytics?

Step 1: Documentation	Step 2: Training	Step 3: Guidance& Best Practices	Step 4: Further Resources

Step 1: Documentation

To familiarize yourself wi the complete spectrum of Performance Analytics features and the newest enhancements in each release, visit ServiceNow® Docs.

Performance Analytics Docs

Release Highlights

Tokyo

Performance Analytics Release Notes

• New Data Collector - Reduce the time, memory, and CPU usage for processing large data sets.
• Autoregressive forecasting model - Use linear combination of trend, seasonal dummies, and past values to forecast future indicator values.

Changed in this release

• Application admin role required to access scoped application data on Performance Analytics tables.
• Improvements to score forecasting.

San Diego

Performance Analytics Release Notes

• Responsibility for indicator targets - Non-technical business experts, such as managers, can now be made responsible for targets in their own area.

UI Changes

• New look for Performance Analytics - Performance Analytics has a new, modernized look and feel.
• T*argets in workspaces* - The UI for configuring indicator targets in KPI Details has been redesigned.
• Themeable colors in Reports and Performance Analytics widgets - Apply an alternate color for data visualizations to be used when a theme is applied to your instance.

Changed in this release

• Formula indicators support multiple element aggregation for percentages - On a formula indicator that calculates a percentage, when you aggregate multiple element values, you now get meaningful results.
• KPI Details shows statistics for the indicator - As part of attaining parity with the Analytics Hub, KPI Details show additional statistics.
• KPI Details shows target status - The indicator chart shows whether you are on track to hit your active target.
• Improved forecasting methods - The native methods for forecasting indicator scores have been upgraded to linear regression methods.

Step 2: Training

Now Learning Training

Start by completing the training on ServiceNow® Now Learning

Beginner

Intermediate

Advanced

Developer Program

Next, request a Personal Developer Instance (PDI) to practice what you have learned. Check out the additional Performance Analytics courses available on the Developer Portal. These courses are designed to be completed on a PDI.

Step 3: Guidance and Best Practices

Whether you're a first time implementor or an experienced developer, the following resources will help you understand how to best approach using Performance Analytics.

Platform Analytics Academy

We have been covering Performance Analytics topics in our Platform Analytics Academy sessions.

Platform Analytics Academy - Pro Tips

Customer Success Center

• Performance measurements and analytics

Step 4: Further Resources

Developer Program

Community

• Performance Analytics Articles & Blogs

Activation Information

Activating your Performance Analytics subscription