Assistant Analytics is a built-in dashboard in Assistant Designer that provides clear visibility into how your AI assistants are performing across channels and workflows. It consolidates key metrics into a single, actionable view so you can quickly understand impact and optimize with confidence.

It helps you understand:

• How assistants are being used (conversation volume, adoption trends)
• How effectively they resolve issues (inferred CSAT, deflection signals)
• Where to optimize (resource consumption, friction points, channel performance)

By tracking usage, satisfaction, deflection, and AI resource consumption, Assistant Analytics enables:

• Smarter performance tuning
• Improved assistant discoverability
• More efficient AI usage
• Clear measurement of automation impact

It’s not just reporting — it’s your operational feedback loop for scaling conversational AI successfully.