What happens to your SLA when an incident's priority changes halfway through its lifecycle? In this tutorial, we explain the Retroactive Start feature in ServiceNow SLAs. ___________________________________________________________________ GlideFast Consulting is an Elite ServiceNow Partner that specializes in delivering exceptional solutions on the ServiceNow platform. We pride ourselves on offering industry-leading services, unparalleled expertise, and a track record of positive customer reviews. Our extensive experience in ServiceNow, combined with our unwavering commitment to customer success, sets us apart from our competitors and enables us to deliver successful outcomes for every client. Whether it's our deep platform knowledge, process-driven standardization, or innovative approach, we are dedicated to providing our customers with the best possible experience. » Contact sales: https://www.glidefast.com/contact » Learn more: https://www.glidefast.com » Subscribe to our channel: https://www.youtube.com/channel/UCZNM56LyLhmba73FtDsyaAw » Discover more insider knowledge: https://www.glidefast.com/blog Follow us on social media! » LinkedIn: https://www.linkedin.com/company/glidefast » Twitter: https://www.twitter.com/glidefast » Instagram: https://www.instagram.com/glidefast » Facebook: https://www.facebook.com/glidefast