Welcome to the February 2026 edition of the ITOM Academy! In this session, you will learn how to leverage your past incidents to identify automation opportunities, create resolution steps, KB articles, problem records, and resolution playbooks. To do this, the session will focus on our LEAP product: Learning Enhanced Automation Platform. During the session, you'll be able to ask our experts questions and participate in the live Q&A. Don't miss out on this opportunity to connect with ServiceNow experts and get your questions answered! Register today! https://info.servicenow.com/ServiceNowExchange-IT-Solutions-academies.html?cid=losn:youtube About ServiceNow® Exchange: ServiceNow Exchange is your gateway to faster, smarter business outcomes. Connect with peers and industry experts as we simplify complexity through actionable insights, proven shortcuts, and insider tips. Explore curated sessions led by top ServiceNow innovators—designed to give you exclusive knowledge and practical tools to accelerate success and deliver real results. Click here to see the full catalog of ServiceNow Exchange events: https://www.servicenow.com/community/live-on-servicenow/ct-p/live-on-servicenow-events