A Quick Survey on Knowledge Article Organization & Navigation

 

 

Have you ever opened a long knowledge article and wondered, “How do I quickly get to what I need?”

 

That question is at the heart of what the Knowledge Management team is exploring as we look at Tables of Contents (TOCs) and overall article organization — and your perspective is essential to getting it right.

 

We’re running a quick survey to understand how TOCs actually work in the real world:

• When they help (and when they don’t)

• What problems they’re expected to solve

• Where better structure could make articles easier to use and maintain

Why this is worth your time

• About 10 minutes total

• ~20 questions, mostly simple, close‑ended

• Designed for anyone who creates, manages, or uses knowledge articles

• Your responses directly influence future Knowledge product decisions

Even a few minutes from you helps ensure that future improvements reflect real customer need — not guesses.

 

👉 Take the short survey and share your perspective

 

Thanks for helping us build clearer, more usable knowledge experiences for everyone.