Hi Community,

I’m seeing a strange behavior in Audit History and would like to understand if this is expected.

While checking audit logs, I noticed that ServiceNow is creating an audit entry even when the field value does not actually change.

Example from our instance

Field: Short description

Audit history shows:

Field Old Value New Value

| Short description | Email service is not working | Email service is not working |

 

So the record shows an update in audit history, but the old and new values are exactly the same.

 

Why does ServiceNow create an audit record when the value remains unchanged?

Is there any recommended way to prevent these unnecessary audit entries?

Has anyone faced this scenario before or found the root cause?

Any insights or documentation references would be greatly appreciated.

Thank you 😊