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Queries on AI Workflow/Usecase

New article articles in ServiceNow Community · Feb 17, 2026 · article

Hello,

 

I have been exploring Now Assist and AI Workflows, and I have a few questions. I’m hoping to get them answered here.

 

  1. I have created my AI Workflow with all the instructions and agents. How can I train this workflow to make it more efficient?

  2. While testing the AI Workflow, I sometimes observed that the AI hallucinates and provides incorrect outputs. Is there a way to provide feedback in such scenarios to let the AI know that the output is incorrect?

  3. I see that we can allow our AI Agents to learn from past executions. Can this training data be moved across instances?

 

Regards,

Vasu

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https://www.servicenow.com/community/now-assist-forum/queries-on-ai-workflow-usecase/m-p/3490910#M2953