[ ](https://blog.glidefast.com/making-servicenow-portals-not-just-work-but-wow-with-strato)

## [ServiceNow](https://www.servicenow.com/) portals have come a long way, from early Service Portal implementations to today’s unified Employee Center Pro experiences. They’re powerful, flexible, and packed with capability.

But here’s the truth: enabling a portal is easy. Creating one that users actually _want_ to use is not.

Your portal is your digital front door. It’s where users come to get help, find answers, and interact with your organization. When designed with intent, it drives adoption, reduces friction, and builds trust. When it isn’t, it becomes just another system users work around instead of with. 

At Strato, we believe portals shouldn’t just function. They should connect, guide, and delight.