[-1.png) ](https://blog.glidefast.com/how-servicenow-ai-is-redefining-crm-in-2026)

In 2026, customer relationship management (CRM) is no longer about tracking contacts and sales pipelines; it’s about creating intelligent connected experiences. Artificial intelligence (AI) is redefining CRM by unifying data, predicting customer needs, and automating workflows. Platforms like [ServiceNow CRM](https://www.servicenow.com/solutions/crm.html?campid=241667&cid=p:csmt:dg:b:prsp:exa:goog_en_top-res-CRMProductPage-RSA:ams:all&s_kwcid=AL!11692!3!754748305320!e!!g!!servicenow%20crm&ds_c=GOOG_AMS_ALL_EN_DEMANDGEN_CSMT_PRSP_Brand_EXA_Top-RES&cmcid=12695584454&ds_ag=ServiceNow+CRM_EXA&cmpid=119121782583&ds_kids=317032194937&gclsrc=aw.ds&gad_source=1&gad_campaignid=12695584454&gbraid=0AAAAADmh6pUlEuwGk8d2-USbTa2Tmgwfa&gclid=Cj0KCQjw8p7GBhCjARIsAEhghZ3FbLgnxv2EUA06X89vWgLuuY1iGGAfb3rgC5IXo26rcQhWH_Z1mEwaAphHEALw_wcB) are at the forefront, moving beyond single sales tools to deliver a single, AI-powered system that supports sales, service, orders, and operations all in one place.