I recently started using chat gpt to get answers of almost all my queries regarding any topic .

So i tried what if chat gpt can create content like KB articles .

We have been sharing and reading KB articles on community from many years but i was wondering can AI also create a KB article or at least help in creating a KB article .

So i asked chatGPT to create a cmdb article for me and surprisingly it created. I asked

"create knowledge article in cmdb describing difference between asset and ci using examples"

and in return i got a reply totally created by AI itself which you can see below :-

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Title: Understanding the Difference between an Asset and a Configuration Item (CI) in ServiceNow CMDB

Introduction: The ServiceNow Configuration Management Database (CMDB) is a centralized repository for storing information about IT assets and their relationships. In the CMDB, an asset and a Configuration Item (CI) represent different types of entities that are managed and tracked.

Difference between an Asset and a CI: An Asset is a physical or logical entity that has a value and is managed and tracked by an organization. Examples of assets include computers, laptops, servers, software licenses, and network equipment. An Asset record in ServiceNow contains information about the physical or logical entity, its ownership, location, and other relevant details.

A CI, on the other hand, represents a configuration or a component of a configuration that is used to deliver a service. Examples of CIs include applications, databases, servers, and middleware. A CI record in ServiceNow contains information about the components that make up the configuration, their relationships, and their dependencies.

Key Differences:

1. Purpose: Assets are tracked for financial and operational purposes, while CIs are tracked for service delivery and management purposes.
2. Nature: Assets are physical or logical entities with a value, while CIs are configurations or components of configurations.
3. Information: An Asset record in ServiceNow contains information such as ownership, location, and other relevant details, while a CI record contains information about the components that make up the configuration and their relationships.
4. Management: Assets are managed and tracked by the organization, while CIs are managed and tracked by the IT department.

Conclusion: In ServiceNow CMDB, Assets and CIs serve different purposes and represent different types of entities. Understanding the difference between them is crucial to effectively managing and tracking IT assets and configurations in your organization.

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I was totally surprised how it created and anyone can understand it.

I think its good to use these type of AIs to create Knowledge articles if someone is creating a complex article and need content to explain.