ServiceNow Clearing and Repopulating Variables on Service Portal Catalog Item
ServiceNow Blog
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Jan 28, 2026
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article
after your clearOptions, use addOption to add options back to a dropdown variable (add option takes 3 parameters including label and value)
to add an empty option at the top, use g\_form.addOption('environment', 'none', '--None--'); //--force a selection not default
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