[ .png) ](https://blog.glidefast.com/how-to-maximize-your-servicenow-investment-eliminate-shelfware)

## [ServiceNow](https://www.servicenow.com/) is one of the most powerful digital workflow platforms on the market. Yet for many organizations, the full value of that investment never materializes. Licenses go unused. Modules sit idle. Automation potential remains untapped.

This is commonly known as ServiceNow shelfware, and it’s one of the biggest barriers to achieving ROI. While this challenge isn’t unique to ServiceNow, it’s especially costly on enterprise platforms. [Industry research indicates that up to 50% of SaaS licenses remain unused](https://www.cloudnuro.ai/blog/saas-statistics), resulting in organizations paying for technology that fails to deliver business impact.

The good news? Shelfware isn’t inevitable. With the right strategy and the right partner, you can transform ServiceNow into a high-impact business platform that drives adoption, efficiency, and measurable outcomes.

Here’s how.