Score Card

Highlevel health of a ServiceNow instance.

Scans quickly the ServiceNow instance to provide data points across five key categories: security, upgradability, performance, manageability, and usability, ahigh-level overview for presenting a semi-annual review to leadership. Provides insights as to how improve your scores.

Sprint Scan

Check compliance of latest developments.

Extended to ScoreCard. Sprint Scan helps you implement ServiceNow more effectively. By linking with the ServiceNow implementation methodology, Now Create, it enables you to perform quality control check across your whole instance at the end of every implementation cycle. As output, you get a List of Findings and Recommendation how to fix it. Including Deep-Links to the specific area, where the Finding was found within your ServicenNow Instance. This check helps you avoid common implementation missteps and errors. (Needs customer consent).

Configuration Review

Deep dive into platform compliance and tailored recommendations from ServiceNow.

Around a 2 Weeks engagement (~40h), provided by a Technical Consultant.Configuration Review powered by Health Scan is a detailed assessment of your ServiceNow instance and provides a written report to inform all stakeholders of the quality of the system. Beside Scanning Checks, Consultant will do defined manual checks and report findings. The results will be discussed with the customer as a part of the engagement, including concrete tasks to optimize.

Finding categories: Act, recommended, discuss.

Health Tracker App

Prerequisite: Impact advanced+

Health Tracker is an application to help optimize the process of managing HealthScan results. Findings overview, Current sprint status, Findings trend, New findings from the latest scan, Scorecard (manual import required). (Custom App on Prod) A complimentary application optimizing platform health management for customers with ServiceNow Customer SuccessEnables self-service to use official ServiceNow health definition libraries & execution powered by HealthScanNot an official ServiceNow offering. Provides better ability to manage platform health proactivelyEnables developers to scan their work and get direct, automated feedback during unit testing before UATEmpowers developers towards technically sound configuration

Reduces the overall platform health management efforts when findings are addressed at source.

Other Services

Instance Observer

The Impact Instance Observer enables self-sufficiency with tools to manage ServiceNow instances. A part of the Impact product.

Instance Observer(IO) is an observability and performance monitoring tool that empowers you to keep track of your ServiceNow Instance(s) health and performance in near real-time while providing historical insights.

IO helps Instance Administrators, Platform Owners, and DevOps teams accelerate value and drive their desired business outcomes by increasing visibility into instance performance, helping customers push innovation with speed and confidence, and reducing operational costs and technical debt.

Operational Support Review.

Dedicated support account manager walk through of ongoing cases. A part of the Impact product.

Proactive Service Management is a critical deliverable of Support Account Management Services. It is comprised of Case Management, Change Management, and Problem Management including High Impact and Severity Problem Management. Each activity rolls up to the Operational Review which is tangible deliverable. It includes a regular customer meeting with tracking materials used to discuss operational issues and activities.

Performance Review.

Dedicated support account manager walk through of performance trends. A part of the Impact product.

Monthly report of key performance metrics related to a customer’s production instance. The monthly report is a result of a weekly review and analysis of instance data against specific benchmarks. The report includes recommendations to improve instance performance and system response.

Network Response Times

Troubleshooting a poor network response time can be difficult, but there are certain quick tests you can perform.

One clear indicator of a network issue is when you find that users in one location have good performance, and users in another location have poor performance. That tells you that the server and application are fine. Assuming that browser settings are identical, the only meaningful difference is the network.

Benchmarks

The ServiceNow® Benchmarks application gives you instant visibility into your key performance indicators (KPIs) and trends, as well as comparative insight relative to industry averages of your peers.

You can contrast the performance of your organization with recognized industry standards, view a side-by-side comparison of performance with global benchmarks, and implement recommendations for improved performance.

Process Optimization

Process Optimization helps analysts and process owners quickly analyze and optimize their business processes.

Create automated business process flows from your data that enable you to monitor and more quickly discover inefficiencies in your processes.

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