Announcing the most exciting ServiceNow news since our last release: Our new Utah release is here. To give you all the highlights, we invite you to attend our February webinar: TechNow: Utah features developers and admins care about. Join us as we share as many new and updated dev and admin features as we can fit in an hour. Our speakers will discuss:

• Developing and maintaining applications quicker and easier
• Driving improved visibility to your application development lifecycle
• Delivering even more amazing end user experiences

This upcoming webinar is the key resource for ServiceNow developers and admins who want to know the latest capabilities added to the Now Platform®

Originally aired: February 10, 2023 8:00 AM PT

• 00:00 Welcome and introductions
• 09:38 App Engine
• 18:12 Automation Engine
• 29:39 Flow Designer and Process Automation Designer
• 34:49 Next Experience/UI Builder
• 39:40 Mobile
• 42:04 Authentication/Security
• 44:31 Random Cool Stuff
• 46:08 Call to action
• 47:01 Q & A

Links Mentioned

Questions and Answers

Is it true in the Utah release, when you share a Dashboard that contains reports, they're now shared altogether instead of having to share reports separately?

I recall homepages being an issue, but never dashboards and reports. I've done plenty without any issue since Paris.

Can you copy old workspaces into the new builder? To use as a template?

The happy path is creating a new workspace in AES. The builder expects the AES Workspace Template's homepage, list, analytics center, and record page templates. If a developer migrates an old workspace, they will not get all benefits of usability that Workspace Builder can provide. For example, they may have to go to UIB to configure their homepage and they will not have an Analytics Center Page auto-generated for them. As a caveat, there are many robust customizations available in OOTB workspaces (e.g. CSM) that are not available in our workspace or features that need to be configured differently than in past releases. So creating a workspace from AES gives you the benefit of usability in Workspace Builder but may make it more challenging to customize certain things in UIB and the platform

is this SAP specific or will the same functionality exist for Oracle

Currently this is for SAP only but there will be more ERP platforms to come in the future!

What is the major difference between Sandiago, Tokyo And Utah.

Can we get this recording after this session to share with other members in our organization?

Yes. We plan to replay this as a YouTube Premiere on Feb 10.

Will the ES2022 support be extended to the global scope in this release?

Not global, but we will talk about that later.

Is this ECM output of Gekkobrain acquisition

Can you use it for extending an OOTB AW?

Workspace Builder supports workspaces created in App Engine Studio and cannot be used to extend our product configurable workspaces or legacy Agent Workspace.

Oooh. Like that shirt Chuck. Sitting here with my sunglasses on.

It's the best kind of bright!

will worksspaces be considered custom apps?

Workspaces I believe are considered part of app configuration, so global is possible too.

Can UI Builder work with external CSS, HTML Templates designed in any UI designer tool?

UI Builder uses a react framework so if you build a component then you can import anything as normal. Natively in UI Builder is platform specific.

Can't move media around fyi

Hi Lillian, you have to scroll over the media player, then click on the click and drag tool (it looks like two arrows)

Wich workspaces will not be supported by Workspace Builder?

Ones built prior to Tokyo Store Release 1, not utilizing the template

Can Document Intelligence be of good help to generate pdf for records?

-- GURU PRASAD MURALIDHARAN

DI is more for reading the PDF records, you would use other tools in the platform for generation

is hermes also more secure way ?

Absolutely yes

Will we be able to create a loop now in Flow Designer? Like reopen flow for example?

Loops are already possible with “Do the Following Until Flow logic”, but this is not supported in Diagramming as of yet. It’s coming soon. Per the question about loop back, this is actually on the roadmap: ability to go-back to a previous step in the flow and resume/restart. We’re hoping to deliver in Vancouver, but may be delayed to Washington.

Do decision tables count against your custom table limits?

No they do not. I'll confirm this for you though to be sure. (They extend from a table that is not counted)

Awesome Session

Could you let us know more about nowjs 2021

Check out our blog article at https://devlink.sn/es2021

Will "App Engine Management Center (AEMC)" be available in GCC instances?

Can you help me understand what "GCC" instances are? I'm not familiar with that term.

Thank you so much for answering the question! I will check the slides and the Q/A when it comes out.

Thanks for joining us!

Will guided tours be available in App Engine Studio custom workspaces?

Workspaces are still an outstanding item for Guided Tours as of Utah.

are there any changes in the agile boards? scrum master reporting etc.?

Unfortunately, I don't know. I haven't the bandwidth to keep up on all the products across the spectrum. I recommend you attend some of the upcoming sessions on Service Portfolio Management (previously ITBM) and ask there.

can we clone UI builder components in Utah? Variant cloning is already available.

Yep, via a right click menu!

Kudos to mobile signature!!!!!!!

Screen is not shared anymore, my issue or same for all?

Please try refreshing your browser.

How can we use RPA in PDI?

With a Utah instance, you can find it in the plugins and then follow the directions under the RPA filter nav app to get it started.

is it Hermes like the Greek god (her-mees) or Hermes like the fashion brand (air-mezz)?

I've been intentionally going back and forth between the two cause I'm not sure. Hi Chris.

Is there any updates on end user UI experience perspective in Utah release

There are several new things with Next Experience. Jump to 34:49 to see more if you missed it.

what was is the reasoning behind eliminating homepages in favor of dashboards

Performance, aesthetics, modern technology mostly.

Wowww thankss

Do you know of any applications that are not completely compatible with Utah currently?

None that I know if. That doesn't include custom apps from customers or partners though. Any number of bad practices could be an issue when upgrading. Test, test, test.

Will flow diagramming now support all activites?. It used to not.

We are making incremental progress. The store release aligned to Vancouver (safe harbor) will introduce Subflow support in Diagramming. The final feature remaining is "Do the following until" flow logic. We have it as a stretch goal, and are trying to land that feature in Vancouver (or Vancouver + store release) "subject to changed based on capacity and priorities"

Is workspace builder limited to App Engine? Wondering if we have to pay to access workspace builder

Yes, Workspace Builder is limited to App Engine

Maybe this was asked. when live demos be available?

We'll be doing demos on a number of the topics we covered in this video throughout February and March 2023. Check the calendar https://devlink.sn/utah

Does kafka supports for MID Server transactions as well?

-- GURU PRASAD MURALIDHARAN

We don't use the MID for Stream Connect.

Can we get this recording today?

The recording will be sent out in the next 1-2 business days via email, so please look out for that. Thank you!

LOVE listening to Break Point.

Thank you

Can you use Table Builder without AES like we can with Decision Builder?

At this point Table Builder is a value add part of App Engine Studio. So no, it cannot be used without an App Engine license.

sorry to point this out but slides are blurry. just me?

Hi Lillian, please try refreshing your browser. You can also maximize the slides in the upper right hand corner of the slide window.

I would know the delta between Tokyo and Utah. How can I find it out?

docs.servicenow.com will have the exact deltas!

I cannot concentrate, I just keep thinking of whether Chuck got more hair in the last 10 years or less???

workspace builder is to build the custom worksspaces, if so, it is NOT avaiable in Tokyo?

Workspace builder did actually come out in a Tokyo store release but in a primative version to the one being officially "debuted" now.

Can RPA hub can be used for performance load testing?

There's probably easier ways to do performance load testing, but if you want to control actual endpoints to do user behavior, then yes!

Thank you for the interesting information! Could you elaborate a bit on how exactly the new admin experience will look like?

It was on slide but we will add the image once we publish the Q/A

what is that link?

devlink.sn/utah is our content calendar for Utah: podcasts, live streams, videos, blogs

So anything that can be edited in the new UIB

I'm not sure what the context of this statement is or the question? Perhaps you can clarify in the comments below if your question wasn't answered live.

Integration HUB - for data exchange between ServiceNow and other SaaS platforms, do we need a MID server?

You only need a MID server if you need to access systems inside your corporate firewall. If the other SaaS systems are cloud based, then you can access them directly.

Does it allow you to export ServiceNow data to SQL?

I'm going to assume this question is about the log export utility given no other context and that we didn't talk about exporting anywhere else... My understanding is that it's not so much the exporting that is done to SQL, it's the consumer service receiving the information. Think of it more like putting the logs on a "bus" and making the data available.

for csv import in IH - can it import file from mid-server only or from other external sources as well ?

The CSV support we mentioned was for Integration Hub Import which is a GUI/interactive web page and does not involve the MID server. If you are looking for data sources or using Integration Hub to get your files, then yes, MID servers are supported as is FTP.

Any updates on new javascript version getting extended to exisiting platform configurations?

-- GURU PRASAD MURALIDHARAN

If you mean "global", not as of Utah. Our product teams are working to make this happen in a safe way. Remember, there's a LOT of scripts in global that have been there for years (since the system was running ES3).

are you planning to also release features specifically built for pro coders?

Yes, we even have script editor quality-of-life stuff coming soon. QoL stuff like dark theme. And also, as a previous dev lead, any low-code stuff makes my life easier to focus on more the interesting things.

Is there any automated process application coming for creating an update set for dashboards?

Not that I'm aware. You may want to look at promoting your apps using other methods like source control or the App Repo. They are far easier to manage and App Repo, for example, prevents people from making changes in prod.

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Will the flow diagram be available in sub flows?

Yes, prioritized for Vancouver, but this is "subject to change based on capacity and priorities"

Dark Mode theme for the Agent Workspace?

Will Theme builder be released via the store or the full Utah upgrade?

included in platform! so Utah

Under which product is document intelligence?

It's available as part of Automation Engine.

Are these slides in the deck?

We've updated the slides. Please refresh your browser to see the new version.

when is the happy hour version of this webinar?

LCHH returns on February 10

Do we have any ETA on Utah demohub?

I don't have that information as of early Feb 2023.

Will developer meet ups continue this year?

Yes. We are excited to get more of them attending in-person and get our dev advocate team members to as many as possible.

When would you say does Flow Designer reach feature parity with Workflow e.g. loop back

Flow Designer approaches things slightly different than Workflow. 99+% features are 1:1 supported, and the 1% that are not there are design patterns to achieve the same outcomes. Per the question about loop back, this is actually on the roadmap: ability to go-back to a previous step in the flow and resume/restart. We’re hoping to deliver in Vancouver, but may be delayed to Washington.

could you respond to unanswered questions via email?

All the answered and unanswered questions will be responded to and posted to the community article at https://devlink.sn/tn95blog. You will be sent an email with all questions/links to take you directly to your question and response. (We use our own software to do that too!) :)

The flow design have being very slow when setting conditional (if, for etc), there is any performance enhancement in this release?

I'm not aware of any performance issues. This sounds like an issue best dealt with customer support.

Will we be able to create a loop (going back to previous action) in new flow diagram setup similar to the Workflows?

Loops are already possible with “Do the Following Until Flow logic”, however if you have several go-backs, it can be a tedious process to design. While design pattern exist to address the use case, we’d like to simplify for our low-code users. This is on the roadmap: ability to go-back to a previous step in the flow and resume/restart. We’re hoping to deliver in Vancouver, but may be delayed to Washington.

when are we getting utah upgrade for PDIs

This will be coming out sometime today

Will UTAH or future release have a chat gpt plugin ?

ECM comes under which application suite?

My understanding is that it is it's own SKU (priced item.)

Will any of the store apps be available for pdi instances or only for persistent customer instance

Many store apps are available on PDIs (not all.) We are always reassessing what's available. Please let us know if there is something you are specifically looking for. Thank you

What is the difference with the Schema map?

Very similar! This one is embedded directly into Table builder

How are these end user builder developer tools able to manage in a path to production where they build in a dev environment and the migrate the workspace or catalog item to a UAT and production environment? Is that still intended to be managed by developers with update sets or is there a level end users can leverage to manage and migrate enhancements.

There are much better ways than update sets. I recommend looking at App Engine Management Center that has configurable pipelines

when you showed off the dashboard creator and builder will that be the enhanced version of the one in the San Diego's version?

I don't recall seeing a dashboard creator. We showed Workspace Builder. Could that be what you are thinking of? If so, that's a whole new experience for building workspaces, which can later be modified to more detail with UI Builder.

Does Hermes connect directly to the customer app or it works also via MID Server? Also, is this available for both cloud and on prem models?

I believe Pranav answered this question live.

Hi Atul! Thanks for joining!

Can the workspace builder be used to edit existing workspaces like SOW? or is it only for building net new workspaces?

Workspace Builder will pertain to ones built using the experience workspace template Tokyo store 1 version and beyond.

What is meant by "scan" SAP systems?

We will be discussing that more on our upcoming Break Point episode. Check out the content calendar for all "deep dives" https://devlink.sn/utah

Would Hermes be like a next level integration for things like Active Directory syncing?

I believe Pranav answered this during our live Q&A session. If you need additional information, please use the comments below. Thanks.

May have missed it, but what type of documents?

So many types! Receipts, travel itineraries, inventory documents, etc.

Are we going to see new components in the UI builder in Utah?

Always! Every release we get new components

Welcome Pranav to working at ServiceNow. You are perfect to be a senior developer at ServiceNow!

Love the Nike to Nike love! Thank you for letting us take Pranav! He is wonderful!

Are there Dashboard for monitoring the queue items for RPA?

The out-of-box dashboards are higher level to watch the robots themselves (their activeness and where they are in their deployment). Specific robot queues I need to look that up for you!

Hermes can be used as realtime tool for UI Pages ?

Short answer will be yes, You have the hermes APIs that you can utilize and get the data to display on UI Page.

Any major changes on ITOM area?

Not sure. That's outside the scope of what we covered in this video. I recommend watching our community for more information on that in the upcoming months.

how many subflows can be in a subflow? are there limits? what makes sense?

-- Esther Schwarzentruber

There is an action limit for each flow (a lot) so there's that limit, but I do not believe we limit how many times a subflow can be nested.

Can you access a record's variables from decision builder? Variables from a record producer i mean

Short answer - yes. Decision Builder just understands inputs, processes them according to the rules, and returns one or more outputs. Your flow would access the record fields/variables and pass those to the decision table as inputs.

Any update on Using GlideMutex with in Scoped Application ?

None that I've heard. Sounds like a great request for customer support if you haven't already.

Please explain this document intelligence again. ....

It’s human assisted document parsing application to replace manual work! In short if you have a document and you want to parse it, you can use document intelligence solution.

Will the dark mode gaps be addressed in patches as well for Tokyo?

Likely by release.

Has there been any changes or improvements for the Service Portal

There were a couple features that we didn't have time for in this video. A human readable URL feature to make knowledge base articles a little easier, and a sitemap generator. You can find both in our https://docs.servicenow.com pages with a simple search.

I see Hermes being used then for sending our historical data to a snowflake type environment.

Does it work on Windows and MacOs?

RPA Is only for windows machines right now.

Will PAD allow more access to tables that aren't currently available?

None that were listed in the pre-release information we had access to, but I would double check the docs when they are out to be sure!

Do those product notifications work across the platform (platform, service portal, workspaces)?

In almost everything with the platform UI yes. Service Portal is not within the platform UI though so it won't appear there. (for now)

any update on CSDM?

Not sure. The purpose of this content was platform, app engine, and automation engine. There should be some Utah sessions coming up in the next few weeks/months to cover CSDM changes.

comes JavaScript Log and Field Watcher back?

-- Esther Schwarzentruber

I'm not entirely sure of your question. Can you clarify in the comments below?

Can you please share some use cases of RPA? How the integration spoke for UI Path work with Servicenow's RPA

There are tons of use case for RPAs, here are some of the use cases: 1. Uploading data from a excel file 2. Extracting data from a website 3. Medical bill processing 4 . Employee on-boarding / offboarding

Can the themes be segmented, i.e. theme 1 for company a and theme b for company b?

Themes can be set as a default for all users and then each user can select their own theme under Preferences (like like personalizing the list layout, time format, etc.)

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Are there plans to replace workflows with flows under the hood of HR lifecycle events?

Short answer - yes. All product teams are working to replace OOB workflows with flows. How this impacts existing customers has not yet been conveyed to me.

Will ES21 be available for Global scope as well?

Not as of Utah. Our product teams are working to make this happen in a safe way. Remember, there's a LOT of scripts in global that have been there for years (since the system was running ES3).

Difference between the Instance security vs Identity center

Identity Center is a plugin that collects a few specific things. Instance security is much broader (if we're talking about the same thing.)

Is there a way that we can get a documentation which explains the new features in utah. Some thing like the one you guys presented now.

any improvement on ITOM space?

Im sure there are but sadly this livestream is focusing on App engine, automation engine, and the platform. My apologies

do you have changed the script editor from codemirror to monaco?

Short answer - yes.

Thank you!

Why does ServiceNow position as a low-code tool instead of a no-code tool like other tools?

I would imagine its because we offer such a spectrum of development - you CAN be a no-code developer and do some amazing things, same goes for pro-code. So positioning as low-code is probably the most realistic depiction for how most companies use it.

What could be possible use case for using hermes as an enterprise wide solution?

I'll have a use case later. We've rebuilt some of our existing tools like Instance Data Replication around Hermes for scale and performance.

when will the live session start to get live captioning

Hi Richard, that is a great note and will pass it on to the Host.

Oh no, not more Store apps to get free features

The biggest benefit from decoupling apps into the store is that you don't have to wait six months for a family release to get an update. :)

Do all the CI class tables have descriptions?

(from the product manager) All of the "Recommended Tables" have descriptions in the search. In the future, admins will be able to curate the list of Recommended Tables as well as the descriptions. If customers want to see additional tables appear in the Recommended list, we are happy to hear that kind of feedback.

is there any plans to create a spoke to KACE

Not that I'm aware. That doesn't mean it's not happening, only that I'm not aware of it. You may want to reach out to your account team so they can feed the request to the product team and check on demand.

What does RPA mean? and is it part of integration Hub

RPA stands for Robotic Process Automation. It is part of the larger Automation Engine suite (as is Integration Hub and Document Intelligence.) Where IH is great for systems with APIs, RPA is used for legacy apps that don't.

I cannot see the UTAH release for request.

It will be available later today for PDI upgrades.

what about 'old' workspaces that were created via app engine

They will continue to exist as they always have! They will just not be able to be changed with Workspace Builder.

What is required to enable the scanning?

I'm going to assume you mean scanning documents in Document Intelligence? That would require an Automation Engine license. Talk to your account team for more details. Thanks.

can I turn on closed captioning?

Not on today's session, but we will bring that up to the Host.

What kind of Automation we can expect between SN & SAP systems?

The only thing I'm aware of at this point is the ERP Customization Mining to analyze customizations in your SAP system and help create ServiceNow counterparts, and also the SAP spoke for Integration Hub, of course.

Similar to how IntegrationHub ETL works with Data Sources, does IntegrationHub Import also work with Data Sources now to import the CSV files?

Behind the scenes IH import handles CSV and XLS pretty much the same. It is constructing data sources, mappings, et al automatically.

When is GA of UTAH? is it in March?

March 22 is the date I've been given

the custom notification is related to notification in workspace? now we can modify the OOB setup? right

Workspace is one of the targets for the custom notifications. So yes, they are related.

Decision table had a limit on complex OR and AND conditions not supported . Has that improved in Utah?

From the product team: These types conditions are supported for all decision rows using decision rule view (starting in Tokyo). We have a warning about this in the decision rule view, but if a decision table has any of those complex conditions (OR, AND), users will no longer be able to use the Excel export/import feature

It is so hard to keep up with store updates that are not tied to a family. Is there any work being done to keep folks better informed about store releases?

It's honestly a constant internal topic: whether separating things to the store vs keeping it as a release thing. I'll bug them more about it, thanks Jace, miss you!

How many instance worker threads can theoretically be consumed by the Stream Connect message processing? Are there any limitations imposed to protect instance resources?

The way we attain performance and scalability is to use the Hermes (Kafka) server. It's not going to eat up all the threads.

Will flow priorities be available for the existing flows? What will be the default priority then?

Yes, flow priorities are available on all existing flows. Per Lauren's answer on the video, the default value for ServiceNow and customer created flows is medium.

Are all the themes/UI components ADA compliant?

Yes. I believe they made everything WCAG AA compliant where ever possible.

can you ask my question: Why does ServiceNow position as a low-code tool instead of no-code tool like other competitors?

It's honestly a discussion kind of topic which we don't have time during this webinar, we would love to expand but will do so as a follow-up

is Hermes on the SN data centers?

Speaking of themes, will there be any other themes provided OOB?

I noticed Chuck has some additional slides that are not in the .pdf Presentation Slides - could this be updated to include his additional slides?

We've updated the slides. Please refresh your browser to see the new version.

When will we be able to see demos of all of these new features? Some of these are really great!

We will be featuring a LOT of this content throughout the next 8 weeks or so - there's a full calendar at devlink.sn/utah

When we upgrade a plugin, we are not always able to see when a plugin or sub plug in needs to be reaquired on ServiceNow store. The 'get' only appears in our production env. In many cases we use to install the sub plugin without needed to go to the store. (example - Expanded Model and Asset Classes) It is free but the legal effort to pull down the updated sub plugin is creating a legal review every time we need to go to the store to entitle some plugin even though it is free and part of our current license. Can this be made easier or more streamlined?

Hey John, I can't say I'm intimately familiar with the way plugins and the store interact with your instance. I will check with our product teams to find out who owns this and see if they can follow up with you. Thanks.

can we have more than 1 PDI ? ie: one on tokyo and one on UTAH?

Technically yes. It's just a matter of registering with another email address.

Can we use RPA Hub to perform automation in Network Router or Firewall?

As long as the router/firewall isn't actively blocking the RPA's websocket, then yes!

Any updates on the Next Experience banner announcements?

-- Elizabeth Lopez Herrera

None that I've heard outside the configurable notifications.

CAn you clarify if you meant HashiCopr Vault or was that ServiceNow's own product called Vault?

Sorry for the confusion. Our "vault" suite is a grouping of products including data anonymization, secrets management, log export, and others. It is not related to the product/company you asked about.

ES12 for global apps?

Not as of Utah. It's still on the roadmap. There are a lot of older scripts in the global scope that date back to 2004 that were built on ES3 so we want to ensure the upgrade is done safely.

Thank you for joining!

Is ES6 supported globally now?

Not as of Utah. We want to ensure that it is done safely. Remember, there are lots of scripts dating back to 2004 (and ES3). Stay tuned...

Is the Schema Viewer available for tables outside of custom applications, i.e. Global tables?

Schema Viewer is currently only available to Tables that are opened via Table Builder in App Engine Studio. The App Engine team is currently discussing making this capability available outside of custom app scopes created via AES.

The Multi-instance switching is going to be AWESOME!

Oh yes!!!!!

Hi Everyone ! Waiting for all new stuff.....