This article has a list of assets that will be useful to get started and implement the Resolve HR case flow via Agentic Workflow(s) available for out of the Box for HR services with fulfillment type - “Manual”. The article focuses specifically on three Out of the Box Agentic Workflows – Predict Service and Transfer HR case, Resolve non critical HR case and Resolve Critical HR case.

To leverage the Agentic AI Offering, you will need to have Now Assist for HR application which is part of HRSD Professional Plus and HRSD Enterprise Plus SKUs.

We have other Out of the Box (OOB) Agentic AI workflows and agents for HR as well. Refer to [List of out of the box AI Agents](https://www.servicenow.com/community/hrsd-blog/agentic-ai-capabilities-for-hr/ba-p/3288346) article for the cumulative list. We also have a [Now Assist for HR quick start guide](https://www.servicenow.com/community/hrsd-articles/now-assist-for-hr-quick-start-guide/ta-p/3050741) that can be referenced for learning more about all the offerings under Now Assist for HR including the generative AI offerings.

Below are resources that are specific to Resolve HR case flow using Agentic AI:

| Agentic AI Terminology/resources | Getting Started resources with Resolve HR Case | Implementation resources for Resolve HR case | Tips/Tricks for Resolve HR Case/Release Information |
| -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------- |
| Platform Resources(all Now Assist SKU) [Introduction to Agentic AI](https://learning.servicenow.com/lxp/en/general/introduction-to-agentic-ai?id=learning%5Fcourse%5Fprev&course%5Fid=3b88f87b976f5e90f6913ce0f053afa9&s=1&ssa=3) [ServiceNow Agentic AI Offerings Overview](https://learning.servicenow.com/lxp/en/now-intelligence/servicenow-agentic-ai-offerings-overview?id=learning%5Fcourse%5Fprev&course%5Fid=e75c3a1647d4a2d0b8d109b4f16d435e&s=1&ssa=3) [Roles, tables, system properties for AI agents](https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-aia-reference.html) [Now Assist analytics](https://www.servicenow.com/community/servicenow-ai-platform-blog/crafting-clarity-customizing-now-assist-analytics/ba-p/3369745) [Now assist guardian](https://www.youtube.com/watch?v=jKBSN26muQI) [AI Agent Practical Implementation](https://www.servicenow.com/community/now-assist-articles/ai-agent-practical-implementation-lessons-from-the-field/ta-p/3339826) [Where to debug](https://www.servicenow.com/community/now-assist-articles/ai-agent-practical-implementation-lessons-from-the-field/ta-p/3339826) (Step No.8) [AI agent FAQ & troubleshooting](https://www.servicenow.com/community/now-assist-articles/ai-agents-faq-and-troubleshooting/ta-p/3200454) HR Resources: [AI Agents and 3rd party integrations](https://www.servicenow.com/community/now-assist-articles/ai-agents-and-3rd-party-integrations/ta-p/3316286) [Using Update Sets for AI Agents Development](https://www.servicenow.com/community/now-assist-articles/using-update-sets-for-ai-agents-development/ta-p/3358635) | [List of out of the box HR AI Agents ](https://www.servicenow.com/community/hrsd-blog/agentic-ai-capabilities-for-hr/ba-p/3288346) [Resolve HR case Overview ](https://www.servicenow.com/community/hrsd-articles/resolve-hr-case-flow-via-agentic-ai-overview/ta-p/3473577) [Resolve HR Case Demo ](https://youtu.be/Cyu6PBEIOg0) [Resolve HR case FAQ ](https://www.servicenow.com/community/hrsd-articles/resolve-hr-cases-via-agentic-ai-faq/ta-p/3473588) | [Install & configure guide](https://www.servicenow.com/community/hrsd-articles/resolve-hr-case-flow-via-agentic-ai-configuration-and/ta-p/3450106) [Resolve HR cases leading practices](https://www.servicenow.com/community/hrsd-articles/resolve-hr-case-flow-via-agentic-ai-leading-practice/ta-p/3473601) [ ](https://www.servicenow.com/community/hrsd-articles/resolve-hr-case-flow-via-agentic-ai-leading-practice/ta-p/3473601) | [What’s new In HRSD December 2025 store](https://www.servicenow.com/community/hrsd-blog/december-2025-store-release-deep-dive-blog-hrsd/ba-p/3447459) |

Reference the [ServiceNow Product Documentation ](https://www.servicenow.com/docs/bundle/zurich-employee-service-management/page/product/human-resources/concept/now-assist-hrsd-ai-agents-use-cases.html)for further information on Resolve HR case Agentic flow.