In our latest webinar, Aaron Fulkerson (General Manager for ServiceNow Impact) shared an analysis of hundreds of organizations in the ServiceNow customer base, which was conducted to understand how and where customers get real value from the ServiceNow platform. The good news—most customers see the vision and value of true enterprise service. The bad news—for many customers, the ability to adopt innovative ServiceNow technology is often stymied for a variety of reasons. For those facing obstacles, the analysis found some common themes:

• Lack of expertise—organizations lack the right skills to implement cutting-edge innovations, like Virtual Agent, Predictive Intelligence, and Continuous Improvement that drive exponential value.
• Not enough personalized guidance to meet business needs, or to meet where they are from a maturity perspective.
• Slow value realization, and organizations struggle to capture and measure value and ROI.

These challenges were the genesis for the development of ServiceNow Impact—a first-of-its-kind value acceleration solution. Impact meets organizations where they are in their unique ServiceNow journey and helps drive business outcomes faster.

Impact team members work with customers to deliver a personalized experience, including personalized training and content, premium technical and strategic advisory services, premium customer and developer support, value accelerators to support the entire ServiceNow journey, health and monitoring tools, and success benchmarking against peer organizations.

Impact accelerates results on average by 20%. And Impact amplifies a customer’s ServiceNow expertise, delivering on average about 10% in people savings.

Interested in hearing more and seeing an Impact demo? Watch the Replay Now