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Gate Keeper: Building Approval Workflows into Your ReleaseOps Pipeline with Playbooks

New article articles in ServiceNow Community · Jan 23, 2026 · article

Join ReleaseOps Product Manager on Lind and Workflow Product Manager Lisa Holenstein for an interactive Platform Academy session that shows how to combine automated deployments with human oversight when necessary.

Playbooks are a foundational technology in designing ReleaseOps pipelines and provide a task-oriented, visual experience that guides release managers through deployment workflows using automation.

You will see how to add conditional approvals to a Deployment Request assessment Playbook based on a Deployment Analyzer risk assessment. These same techniques can be leveraged to add other gating steps to stop the flow, such as waiting for a specific Story state, to your deployment processes.

[](https://www.servicenow.com/community/creatorcon-blogs/community-exclusive-save-400-on-your-knowledge-creatorcon-2026/ba-p/3441702?referenceSource=dotcom:k26:community:200off:extra:rightrailbar:reg)

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https://www.servicenow.com/community/servicenow-ai-platform-articles/gate-keeper-building-approval-workflows-into-your-releaseops/ta-p/3474006