Platform: Mobile Experiences || Knowledge & Troubleshooting Resources
Maik Skoddow
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My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What are Mobile Experiences in ServiceNow?
ServiceNow delivers a suite of mobile apps and development tools that enable organizations to rapidly build and deploy the mobile-first experiences their teams are demanding. Each app is purpose-built for the workflows and actions taken by a specific persona, so everyone can get work done from anywhere. Mobile Studio delivers a powerful set of packaged design elements and layout templates that enable anyone to rapidly create native, engaging experiences for iOS and Android without writing a single line of code. The Now Mobile and Mobile Agent apps are all available as free downloads from the iOS App Store and Google Play Store. Administrators can also automatically distribute the apps through mobile device management (MDM) solutions.
Entry point to the official product information pages.
Entry point to the official product documentation
Summarized overview in one PDF file.
How do I deploy ServiceNow mobile applications?
Learn how to launch your ServiceNow mobile applications to your users.
Building Mobile Apps with ServiceNow
Learn about best practice mobile design and product principles to create consumer grade mobile experiences.
Mobile - Product Architecture Blueprint
Describes the inherent functionality of the product and outlines the technical components in the form of a diagram.
Secure your data while delivering a seamless mobile experience
This document provides an in-depth look at the security capabilities of ServiceNow mobile apps. Take a look at the offerings ServiceNow provides to ensure customers across industries can securely deploy mobile to their users.
| The Now Mobile app is a downloadable app designed to help your employees with the following tasks: Get help by submitting requests and issues. Find answers using global search and knowledge base. View and report issues around your assets View and complete tasks Upload images and attachments to ServiceNow records Request help from Agent Chat and Virtual Agent Use pre-configured Siri shortcuts unique to the Now Mobile app to complete common actions. | | Mobile Agent is a downloadable app that focuses on the process user or agent providing the following features: Give your agents a mobile interface to triage, address, and resolve requests. Use the offline mode of the Mobile Agent app to work in areas without an internet connection. Use the location tracking feature of the Mobile Agent app to keep a record of where an agent last worked on an instance. |
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| Product Information Entry point to the official product information pages. Product Documentation Entry point to the official product documentation | | Product Information Entry point to the official product information pages. Product Documentation Entry point to the official product documentation |
Trainings & Courses
Learn the fundamentals of developing great ServiceNow mobile experiences for your agents, requestors, and new hires so they can easily access your ServiceNow platform from any mobile device, any place at any time.
Articles & Blog Posts
2022-11-22 by @David Ha
Getting Started with Mobile FAQ
2019-10-23 by @David Ha
2021-03-18 by @David Ha
Mobile Publishing FAQ - Getting started
2022-08-17 by @Hannah Bassana
Mobile Publishing - Technical FAQ: Form Submission & Beyond
2024-03-27 by @Pranav Bhagat
Elevate Your Mobile Experience with ServiceNow's Latest Innovations in the Washington DC release
In this blog, I'll be exploring the fresh features introduced to the ServiceNow Mobile Platform with the Washington DC release!
2024-06-07 by @Xander H
How to configure custom push notifications in the ServiceNow Mobile / Agent application
Push notifications are an essential feature in the mobile landscape to notify users of various events. For example, when users are being assigned to work on records (work orders, incidents, etc), when a new work note is added to a record you are working on, when news is pushed, when new articles appear in KBs you are subscribed to, and so forth.
Podcasts & Videos
2022-10-19, by ServiceNow Community
ServiceNow Mobile Platform - San Diego Overview
David Ha, Senior Product Manager, walks through a recap of the exciting additions just made in the San Diego release of ServiceNow's mobile apps and platform including Mobile Card Enhancements, Record/Icon Section Enhancements, Workplace Service Delivery for Now Mobile, Automatic App Refresh, Mobile App Builder & Mobile Card Builder enhancements
2022-04-07 by ServiceNow Community
Mobile Publishing v 3.1 Walkthrough
Today Hannah Bassana, Mobile Product Manager will walk us through getting started with how you can publish and distribute ServiceNow branded mobile apps on the ServiceNow mobile platform and tailor your apps to your unique company identity. We'll begin with a quick overview, then dive into the step-by-step exercise, answering audience questions along the way.
2022-10-19, by ServiceNow Community
ServiceNow Mobile Platform - Tokyo Overview
David Ha, Senior Product Manager, walks through a recap of the exciting additions just made in the Tokyo release of ServiceNow's mobile apps and platform including: Offline Enhancements, Mapping Enhancements, - Multi-media upload, Notification/badging enhancements, Mobile App Builder & Mobile Card Builder Enhancements.
2023-04-12 by ServiceNow Community
ServiceNow Mobile Platform - Utah Overview
David Ha, Senior Product Manager, walks through a recap of the exciting additions just made in the Utah release of ServiceNow's mobile apps and platform, including:
- Online to offline mode transitions
- Next experience for mobile
- Multi-instance switching
- Mobile App Builder updates, an all-in-one developer tool to configure and build ServiceNow mobile apps - faster and more intuitively
- Mobile Card Builder updates, a citizen developer tool to create or modify cards and templates using a graphical interface
- Deep Linking enhancements, allowing ServiceNow links to be opened natively—and with the ability to drive users to specific screens
2023-10-24 by ServiceNow Community
Configuring banners with a record section
Today David Ha, Senior Product Manager, walks us through the how to configure a banner or announcements using a record section. We'll begin with a quick overview, then dive into the step-by-step exercise, answering audience questions along the way.
2023-11-06 by ServiceNow Community
ServiceNow Mobile Platform - Vancouver Overview
David Ha, Senior Product Manager, walks through a recap of the exciting additions just made in the Vancouver release of ServiceNow's mobile apps and platform including:
- Next Experience Dark Theme Support
- Mobile App Bridge Playbook support
- Enhanced Calendar Screen for mobile
- Support of right-to-left languages
2024-04-20 by ServiceNow Community
Today Sana Ali, Senior Product Manager, walks us through the how to leverage QR barcode scanning within your mobile apps. We'll begin with a quick overview, then dive into the step-by-step exercise, answering audience questions along the way.
Mobile App Builder
The Mobile App Builder (MAB) is a configuration tool to build and manage screens and records that make up workflows within ServiceNow mobile apps. The organizational layout and navigation options in the Mobile App Builder facilitate a faster and more intuitive creation of ServiceNow mobile applications.
Entry point to the official product information pages.
Entry point to the official product documentation
Videos & Podcasts
2023-03-01 by ServiceNow Community
Today David Ha, Senior Product Manager, walks us through the how to configure a list screen. We'll begin with a quick overview, then dive into the step-by-step exercise, answering audience questions along the way.
2023-03-01 by ServiceNow Community
Today David Ha, Senior Product Manager, walks us through the how to configure a card template from scratch using mobile app builder. We'll begin with a quick overview, then dive into the step-by-step exercise, answering audience questions along the way.
2023-03-01 by ServiceNow Community
Today David Ha, Senior Product Manager, walks us through the how to configure a smart button. We'll begin with a quick overview, then dive into the step-by-step exercise, answering audience questions along the way.
2023-04-06 by ServiceNow Community
Today David Ha, Senior Product Manager, walks us through the how to configure a write-back action function. We'll begin with a quick overview, then dive into the step-by-step exercise, answering audience questions along the way.
2023-04-06 by ServiceNow Community
Today David Ha, Senior Product Manager, walks us through the how to configure a navigation function. We'll begin with a quick overview, then dive into the step-by-step exercise, answering audience questions along the way.
2023-04-06 by ServiceNow Community
Today David Ha, Senior Product Manager, walks us through the how to configure a mobile UI rule to apply your UI styling to your screens. We'll begin with a quick overview, then dive into the step-by-step exercise, answering audience questions along the way.
2023-05-24 by ServiceNow Community
Today David Ha, Senior Product Manager, walks us through the how to configure a mobile UI rule to apply your UI policies to your screens. We'll begin with a quick overview, then dive into the step-by-step exercise, answering audience questions along the way.
2023-08-09 by ServiceNow Community
Today David Ha, Senior Product Manager, walks us through the how to configure a mobile record screen to add additional fields on a detail screen. We'll begin with a quick overview, then dive into the step-by-step exercise, answering audience questions along the way.
2023-08-09 by ServiceNow Community
Today David Ha, Senior Product Manager, walks us through the how to configure and embed a related list to your list screens. We'll begin with a quick overview, then dive into the step-by-step exercise, answering audience questions along the way.
Mobile Card Builder
Use Mobile Card Builder to create or modify card templates using a graphical interface
Trainings & Courses
Learn advanced development techniques for the Mobile Card Builder application
Troubleshooting
Known Error Portal
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