Teaser (ServiceNow Community)

Still explaining ServiceNow like it is just “an ITSM ticketing tool”? That mindset is why you end up with duplicate service definitions, conflicting dashboards, and integrations that turn brittle the moment you add a second workflow.

This article gives you a simple, architecture-first mental model you can use right away: ServiceNow as a shared platform foundation (data, security, integration, logs) with workflow families built on top. You’ll learn how the single data model really behaves, where ownership and boundaries break down in real projects, and how to design for cross-domain outcomes like governance, resilience, and reliable reporting.