In this installment of the Process Mining Academy we review how to mine Agentic workflows.

As organizations deploy AI agents across their operations, managing and optimizing these agentic workflows becomes increasingly complex. This session shows how process mining provides visibility into how your AI agents actually operate—helping you identify bottlenecks, stuck agents, underperforming tools, and opportunities for improvement.

What's Covered:

• Creating a process mining project for agentic workflows (Zurich Patch 5)
• Analyzing orchestrators, agents, tools, and communicator activities
• Practical techniques for identifying inefficiencies
• Real examples from ServiceNow's internal use
• How process mining supports your broader AI initiatives