From Go-Live to Get-Value: The Real Work of AI Transformation
New article articles in ServiceNow Community
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Jan 09, 2026
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Most AI failures aren't technical—they're cultural. ServiceNow CEO Bill McDermott puts it bluntly: "The root cause of nearly every failed deployment is a lack of integration and, fundamentally, culture." Here's how to get it right.
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https://www.servicenow.com/community/ceg-ai-coe-articles/from-go-live-to-get-value-the-real-work-of-ai-transformation/ta-p/3464657