Hybrid AI Workflows: Choosing the Right Pattern for AI and Workflows - Workflow Automation CoE
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Jan 09, 2026
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In this Workflow Automation Center of Excellence article, you will learn how to choose the right automation pattern when combining AI capabilities with deterministic workflows. You will understand when to build AI-first workflows that leverage flows as tools versus when to build deterministic workflows that call AI Agents for specific steps.
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https://www.servicenow.com/community/workflow-automation-articles/hybrid-ai-workflows-choosing-the-right-pattern-for-ai-and/ta-p/3464504