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Documenting one-click away - Embedded Help

New article articles in ServiceNow Community · Jan 07, 2026 · article

#ServiceNow is a platform where customization & configuration is just one mouse-click away. It is powerful. But documentation usually becomes an afterthought.

So what if you could document everything (process, technical implementations, definitions & user guidance) in the same way:

Just one mouse-click away. Everywhere. For everyone.

Explore with me the capabilities of one of the most underutilized features in ServiceNow:

Embedded help.

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https://www.servicenow.com/community/developer-blog/documenting-one-click-away-embedded-help/ba-p/3462140