Here is a cool trick I developed at some point.

This strips out the inline appendage most email systems put at the end of a reply, so all you get is the update, makes the work log much cleaner and easier to read…

gs.include('validators');

if (current.getTableName() == "incident") {

var body = email.body_text;

// Look for the 'From: System Email' tag, so we can strip off the chain.

// The -6 is added to remove the “From: “ portion of the message.

var beginInbound = body.indexOf(gs.getProperty("glide.email.username")) - 6;

if(beginInbound >= 0) {

// Strip off the original message and trim the whitespace.

body = body.substring(0, beginInbound).trim();

}

current.comments = "reply from: " + email.origemail + "\n\n" + body;

current.work_notes = "Inbound Email Response from " + email.origemail;

current.update();

}