Meet Cesar Augusto Negri de Oliveira. He’s the Service Product Owner at British Telecom (BT) in Hungary. His team is part of an organization driving digital transformation to deliver a new system stack supporting Managed Services for new and existing products. Great customer support and outstanding service operations are critical when launching digital products, which is why British Telecom has adopted ServiceNow as its strategic next-generation CSM and ITSM platform.

For Cesar, technology isn’t just a job. It’s the reason he gets up in the morning. He’s constantly curious, continuously learning, and driven by a passion for delivering great things—a ServiceNow expert who people at BT look to for information, insights, and advice. Working with leading-edge ServiceNow technology has helped him become an influential voice, given him the opportunity to think outside the box, and allowed him to look confidently toward his future career.

After university, Cesar started by working as a telecom field engineer in Brazil. He then joined AT&T as a service desk analyst supporting multiple high-profile customers. Eight years ago, he moved to BT as a senior service desk analyst and grew his knowledge to become an SME. In 2018, Cesar moved to Hungary as an incident manager at BT—a demanding role responsible for driving resolution of high-impact service disruptions.

Wanting to leverage his experience and further his career, Cesar then transitioned to an incubator group at BT. Because of his combined technical and operational experience, he was quickly brought into a special project in 2019 focused on ServiceNow implementation and rollout. As this was his first introduction to ServiceNow, he needed to come up to speed quickly, so he took multiple Now Learning courses—including ServiceNow Fundamentals, ITSM Fundamentals, Customer Service Management Fundamentals, Event Management Fundamentals, and Performance Analytics Fundamentals—and attended a ServiceNow workshop on CMDB and Software Asset Management. He also became a Certified ServiceNow Administrator.

Cesar says, “It was a great opportunity, and Now Learning really helped me hit the ground running. We aren’t just implementing a new IT stack. We’re radically transforming our operations processes so we serve our customers better. That gives me huge personal and job satisfaction, and it’s also really helped me to accelerate my career. Since becoming involved, I’ve been promoted, and people come to me every day to ask about ServiceNow. I’ve been able to develop many new relationships, and now have the visibility I need to grow my career even further. My next step is to move into an even more strategic, influential senior role, and ServiceNow is the springboard that’s making that possible.”

Cesar isn’t alone. Many skilled and motivated technical professionals are riding ServiceNow to new career heights. A recent IDC survey found that certified ServiceNow professionals are 30% more influential, are promoted 3 to 12 months faster, and enjoy 23% higher total compensation. Cesar is living proof of the personal and career benefits when you RiseUp with ServiceNow, and an inspiration to other people who want to make the most of their technical and operational skills and experience.

Follow in Cesar’s footsteps and find a community where you can thrive, where your talents are needed, where your experiences are appreciated, and where your passion is rewarded. It’s your time to rise and help make the world work better. RiseUp with ServiceNow.