A fix-forward strategy for catastrophic issues with production instances
New article articles in ServiceNow Community
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Dec 23, 2025
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Learn why ServiceNow uses a fix-forward strategy rather than backup restoration of your production instance. Understand the data integrity risks that make restoration impractical, and find out how to work with ServiceNow Support to resolve critical issues.
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https://www.servicenow.com/community/upgrades-and-patching-articles/a-fix-forward-strategy-for-catastrophic-issues-with-production/ta-p/3455602