On November 19th, 20th, & 21st, the Operational Technology Product Management & Product Success teams hosted a technical implementation workshop designed for implementers, consisting of presentations, demonstrations, and a hands-on lab activity!

Agenda

Day-1

- OT Visibility

- Lab

- Recording:

Day-2

- OT VR

- Lab

- Recording:

Day-3

- OT SM

- Lab

- Recording:

Audience

- ServiceNow Customers, Partners, Consultants, Architects, and Implementers with technical backgrounds.

Skills Requirements

- Basic knowledge of ServiceNow Platform

- [Good to have] Knowledge of ITSM or ITOM or ITVR or CMDB

- Attendees will bring their own instance to follow along during the labs.

Format

Language: English

Web-based training with presentations, demos, and hands-on labs.

Presenters

• Srikanth Chebolu​ (OT Product Manager)
• Anna Shen (OT Product Manager)
• Divya Ramanathan (OT Product Manager)
• Dharmesh Ghelani (OT Product Manager)​​
• Sai Harika (OT Product Manager)​

Host

• Vishal Gawai (Director, Product Success)

Webinar Content See attached file OT Product Implementation Workshop Nov 2024.PDF

Lab Guides

Day-1: See attached file Day-1 Lab Guide OT Visibility.PDF

Day-2: See attached file Day-2 Lab Guide OT Vulnerability Response.PDF

Day-3: See attached file Day-3 Lab Guide OT Service Management.PDF

Learning Path​

• "Operational Technology (OT) for Implementers”- https://nowlearning.servicenow.com/lxp?id=learning_path_prev&path_id=07c8b6e21b7b3010fa29ebd7b04bcbb3 ​
• Operational Technology Management Accreditation Exam​

​

Documentation​

• Operational Technology - ServiceNow Community ​
• Operational Technology Product Overview: servicenow.com/products/operational-technology-management.html​
• Available SGCs for OT: https://store.servicenow.com/sn_appstore_store.do#!/store/search?q=%2522operational%2520technology%2522&listingtype=allintegrations ​
• OT CSDM https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/csdm-implementation/concept/ot-use-case-product-view.html ​
• OT Docs main page https://www.servicenow.com/docs/bundle/xanadu-operational-technology/page/product/operational-technology-management/concept/operational-technology-overview.html ​