Struggling to decide whether a new work item in ServiceNow should be a Demand, Request, Enhancement, or a full-blown Project? You're not alone. Choosing the wrong path can obscure visibility and hinder resource management. This guide demystifies the boundaries between these critical record types and makes a compelling case for treating your larger, more complex enhancements as "mini-projects." Read on to discover how to unlock the full power of ServiceNow's project management tools, gain executive-level visibility, and bring structured governance to your most important improvements.