Deep Dive: Managing and Optimizing Cache for Now Assist Q&A Genius Results in ServiceNow
New article articles in ServiceNow Community
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Dec 22, 2025
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Caching for Now Assist Q&A Genius Results is essential for performance and cost optimization in ServiceNow. However, stale cache entries can lead to incorrect answers and bloated tables. This article provides a technical guide covering the following steps which I have validated in my instances:
- Cache architecture (L1 vs L2)
- Purge and refresh
- KB reindexing and automation
- Operational best practices and edge cases
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https://www.servicenow.com/community/intelligence-ml-articles/deep-dive-managing-and-optimizing-cache-for-now-assist-q-amp-a/ta-p/3454455