If you’re working with Workplace Case Management or Workplace Reservation Management, it’s often useful to know which notifications exist, when they are triggered, and who receives them.

To make this easier, I’ve compiled and attached a reference list of out-of-the-box notifications for both modules.

Important:

The notification names listed in attachments may not exactly match the notification names in your ServiceNow instance.

For example, some notifications in your instance may include “PL” in the name, which indicates that ServiceNow Polaris branding has been applied.

While the names may vary, the business purpose, trigger conditions, and recipients remain the same.

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Workplace Reservation Management – Notifications Overview

The attached Workplace Reservation Management Notifications list covers notifications related to:

• Reservation creation, updates, and cancellations
• Recurring and series reservations
• Reservation rejections and cancellations
• Notifications sent to:
  
  • Requesters
    
  • Invitees
    
  • Other related stakeholders

Each notification entry includes:

• Notification name
• Scenario in which it is triggered
• Whether it is active
• Target table (for example, sn_wsd_rsv_reservation)
• Reservation type (single, recurring, parent, etc.)
• Recipients
• Steps to reproduce / generate the notification
• Technical trigger details (event fired, conditions)

This is especially helpful when:

• Validating expected behavior
• Troubleshooting “missing” notifications
• Deciding whether to customize or extend existing notifications

Attached file: Workplace Reservation Management Notifications.xlsx

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Workplace Case Management – Notifications Overview

The Workplace Case Management Notifications list focuses on notifications generated during the case lifecycle, such as:

• Case creation and updates
• Assignment and reassignment
• Status or state changes
• Notifications sent to:
  
  • Case callers
    
  • Assignees
    
  • Assignment groups

Each notification entry includes:

• Notification name
• Active status
• Target table
• Recipients
• Steps to trigger the notification
• Functional description

This reference is useful for:

• Understanding default communication behavior
• Auditing notification coverage
• Avoiding duplicate or unnecessary custom notifications

Attached file: Workplace Case Management Notifications.xlsx

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Why This Reference Is Useful

• Helps admins and developers quickly understand OOTB notifications
• Reduces time spent searching through Notification [sysevent_email_action] records
• Useful during implementations, upgrades, or troubleshooting
• Acts as documentation for functional and technical teams

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Note:

These lists reflect out-of-the-box notifications. Your instance may differ if notifications have been customized, disabled, or extended.

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If this reference helped you better understand Workplace notifications, please mark this post as helpful 👍