As AI becomes more autonomous in 2026, the companies that succeed will be those that invest heavily in understanding human-AI interaction rather than focusing purely on the technology. “The future isn't just autonomous; it's a tight partnership between human and AI,” says ServiceNow APJ Innovation Officer CK Tan.

That partnership will only strengthen in the year ahead. Take vibe coding, for instance, where human programmers work in tandem with AI copilots. This trend was all the rage in 2025.

However, the true impact of AI-assisted coding is just being felt, according to ServiceNow’s VP AI Research Valérie Bécaert, who is paying close attention to the trend. “It’s going to fundamentally democratize coding,” she says. “It’s going to transform the speed at which code can be shipped and how engineering teams are structured. It’s only the beginning. Next year, it’s going to really boom.”