Introduction “This record is in the Customer Service Application, but Global is the current application. To edit this record click here.” It’s the “your princess is in another castle” of ServiceNow application development and the target of much ire among developers and admins alike (myself included). The fact is, Cross-Scope development is not as great as it could be and one of Tim Woodruff’s latest articles inspired by this little pain point really got my wheels spinning on this issue.