Performance Analytics blog

Predictive analytics is transforming the way organizations operate. By leveraging data-driven insights, businesses can forecast trends, identify risks early, automate decisions, and optimize operation...

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Thomas_Davis Administrator

Introducing Platform Analytics Migration Central Welcome to your one-stop destination for everything related to ServiceNow Platform Analytics migration. Whether you're just starting your journey or re...

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Thomas_Davis Administrator

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to t...

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Dan_Kane ServiceNow Employee

We hosted an exciting and insightful session on September 3rd, 2025, spotlighting the latest innovations in Platform Analytics and User Experience Analytics—direct from Zurich! This session was design...

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Thomas_Davis Administrator

We hosted an informative session on Wednesday, August 20, 2025, where we introduced the new Dashboards and Indicators Libraries—consolidating both commonly used and advanced elements for users with ad...

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Thomas_Davis Administrator

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Thomas_Davis Administrator

Join us on December 10th, 2025, when we will discuss the CxO Dashboards: Now & Next In this session, we’ll explore how the CxO Dashboards have been completely rebuilt on Platform Analytics Inline Dash...

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Thomas_Davis Administrator

On October 1st, 2025, we were scheduled to have a session on the AI Agent Dashboard; however, some unforeseen events prevented the Speaker from joining the session. The AI Agent Dashboard session has ...

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Thomas_Davis Administrator

Continuing in our Performance Analytics series, we’re ending with Widget and Dashboards. Widgets enable you to define visualizations for indicator scores. Widgets are shown on dashboards. A Performanc...

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Continuing in our Performance Analytics series, we’re now talking about Indicators. An Indicator is a defined metric or key performance measure that captures and tracks a specific value from your data...

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Continuing in our Performance Analytics build, we’re now talking about job collectors. A Performance Analytics Job Collector is the scheduled process that collects and stores indicator data points for...

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In step one we talked about Indicator Sources. Step two will we address Breakdown sources. A Breakdown is a way to segment or slice your indicator data so you can analyze KPIs across different dimensi...

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Many of my colleagues have completed Performance Analytics training, but they often struggle to understand the sequence of steps needed to build all the required components. For example, when working ...

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Thomas_Davis Administrator

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Dan_Kane ServiceNow Employee

We gathered on October 15th, 2025, to transform analytics from isolated metrics into connected narratives. This Platform Analytics Academy session demonstrated how Process Intelligence solutions like ...

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Thomas_Davis Administrator

We invited participants to join us on October 29th, 2025, for an in-depth exploration of the AI Agent Dashboard. During this session, we analyzed and uncovered insights into AI Agent performance, adop...

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Thomas_Davis Administrator

Thank you for joining us on September 17, 2025, at 12:00 PM Eastern Time for a dedicated live session where we answered your questions about Platform Analytics. This was a first-come, first-served opp...

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Thomas_Davis Administrator

ServiceNow provides strong native reporting and dashboarding capabilities with standard reports and performance analytics applications. But at the same time, organizations also rely on external BI too...

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We hosted an exciting deep dive into AI Data Explorer on November 12th, 2025, at noon Eastern. This session explored the latest AI-powered document experience—an innovative tool that helped users coll...

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Thomas_Davis Administrator

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Thomas_Davis Administrator

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Thomas_Davis Administrator

On August 6, 2025, we hosted a Platform Analytics Academy session focused on the Platform Analytics Migration Center. The session highlighted the latest enhancements to the Migration Center, featuring...

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Thomas_Davis Administrator

We held an in-depth discussion and live demonstration of the CIO Dashboard on Wednesday, July 23, 2025, at noon Eastern Time. The session showcased how the dashboard delivered real-time insights into ...

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Thomas_Davis Administrator

We hosted our Platform Analytics Academy on June 25, 2025, where we explored how to maximize the value of Now Assist through actionable insights and performance measurement. We shared real-world use c...

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Thomas_Davis Administrator

We were thrilled to host our highly anticipated "Ask the Experts" Platform Analytics Academy session on June 11th, 2025, at noon Eastern. This exclusive session offered an opportunity to engage direct...

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Thomas_Davis Administrator

We hosted an exciting Academy session where we unveiled the future of Platform Analytics. This roadmap session spotlighted the strategic direction of the platform, with a deep dive into the upcoming Z...

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Thomas_Davis Administrator

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field (Unofficial) Live Coding Happy Hour episode #5! The show is brought to you by ServiceNow MVPs, where we unwind from the l...

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Lets say you're able to predict that for each incident your Database team receive, they will likely have to complete 2 additional tasks to solve it (yes, made up example but stick with me here ) . You...

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ChrisF323949498 Tera Explorer

We were excited to invite you to our Platform Analytics Academy session on April 30th, 2025, titled "Data Snapshots in Platform Analytics". This session delved into innovative ways to analyze your KPI...

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Thomas_Davis Administrator

I was using Performance Analytics (Now Platform Analytics) However I was unclear how each graph would be visualised, and what data it required and modifying them and re-saving etc proved time consumin...

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ChrisF323949498 Tera Explorer

Updated October 16, 2025 NOTE: Important Update on Legacy Reporting and Analytics with Australia Release This is a reference guide to use in planning your migration from Core UI (or Classic) reporting...

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Dan_Kane ServiceNow Employee

A common question that comes up is some variation of: "What is the limit for the dataset size when running reports or PA Dashboards?" Technically there is no limit, because the size of the dataset is ...

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Dan_Kane ServiceNow Employee

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We were thrilled to host our highly anticipated "Ask the Experts" Platform Analytics Academy session on April 16th, 2025, at noon Eastern. This exclusive session provided an opportunity to engage dire...

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Thomas_Davis Administrator

We held an in-depth session on April 2nd, 2025, at Noon Eastern, covering the latest enhancements in User Experience Analytics, designed to provide faster and more actionable insights into user intera...

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Thomas_Davis Administrator

The Platform Analytics Academy session on how accessibility drives innovation took place on February 5th, 2025, at Noon Eastern. In this session, we covered Accessibility 101, WCAG, and Section 508 st...

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Thomas_Davis Administrator

We invited everyone to join us on March 19th, 2025, for an exciting session where we discussed and demoed the new Exporting features for Platform Analytics in the Yokohama release. It was a fantastic ...

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Thomas_Davis Administrator

The Platform Analytics Academy session on March 5th, 2025, unveiled the latest innovations in Platform Analytics with the ServiceNow Yokohama release. The session showcased powerful new features desig...

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Thomas_Davis Administrator

On January 22nd, 2025, at Noon Eastern, we connected with the Technical Accelerator at Scale (TAS) team to explore their transformative tools. We discovered the concept of Impact—how to identify and h...

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Thomas_Davis Administrator

We were excited to invite you to the launch of our 2025 Platform Analytics Academy sessions on January 8th, where we kicked off the year with an engaging session on "Getting Started with Platform Anal...

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Thomas_Davis Administrator

The attched slide deck contains suggested cleanup activities to be done during the Platform Analytics planning stage. These actions are NOT required, but many customers find that the migration is much...

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Dan_Kane ServiceNow Employee

We hosted this special event to highlight and recap the key sessions and insights shared throughout 2024. Whether you wanted to refresh your knowledge, catch up on anything you missed, or dive deeper ...

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Thomas_Davis Administrator

Thank you for joining us for the Platform Analytics Academy session on November 13, 2024, at noon Eastern! This time, we dove deep into Platform Analytics Filters—a valuable session for both newcomers...

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Thomas_Davis Administrator

The situation: End-of-Month KPI's NeededIt’s a standard feature in ServiceNow to be able to collect daily results for a Performance Analytics indicator and then aggregate that metric over a longer per...

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Rob Greeley Tera Contributor

On October 30, 2024, at noon Eastern, we hosted a Platform Analytics Academy session focused on "PA Before & After." In this session, we walked through common creation tasks familiar with Performance ...

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Thomas_Davis Administrator

As managers, we've all spent countless hours preparing reports to be routed up to leadership. We gather the data in excel, prepare charts, format it all into a PowerPoint slide with added commentary a...

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Rob Greeley Tera Contributor

We want to hear from you! We are looking for people to join in a remote interview session about your day-to-day experiences with ServiceNow analytics and discuss various use cases related with Generat...

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Tiago Goncalves ServiceNow Employee

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In another post it was outlined how to migrate to the platform analytics dashboardhttps://www.servicenow.com/community/performance-analytics-blog/platform-analytics-migration-in-xanadu-release/ba-p/30...

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Starting with the Xanadu release, new ServiceNow instances will rely solely on platform analytics, meaning traditional reports and dashboards will not be available. This change affects newly provision...

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We were excited to invite you to our recent Ask the Experts session, part of the highly anticipated Platform Analytics Academy series. This interactive event was packed with insights and offered atten...

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Thomas_Davis Administrator

1. What type of migration is recommended?(Phased or Bulk). A. If you want to test with some teams the migration and the move to Platform Analytics then you can do a phased migration of just some dashb...

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dheerajcheepati Tera Explorer

On October 2, 2024, we held a session on Process Mining & Platform Analytics: Better Together. Platform Analytics provided stakeholders with insights into performance trends through Key Performance In...

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Thomas_Davis Administrator

During our Platform Analytics Academy session on Reporting Best Practices on September 18th, we covered key strategies for building effective reports, including the essential roles needed to support y...

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Thomas_Davis Administrator

We held an exciting Platform Analytics: Analytics Generation Academy session on September 4th, 2024. Participants discovered how to harness the power of Analytics Generation to create Platform Analyti...

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Thomas_Davis Administrator

On August 21st, 2024, we held an enlightening session where we unveiled the latest information about the ServiceNow Xanadu release for Platform Analytics. The session provided a comprehensive overview...

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Thomas_Davis Administrator

We held an insightful and dynamic session on Exporting Visualizations in Platform Analytics on August 7th, 2024. The event showcased the advanced exporting capabilities within Platform Analytics, prov...

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Thomas_Davis Administrator

On July 24th, 2024, we had an in-depth exploration of building Formula Indicators. In this session, we delved into real-world use cases to guide you through the intricacies of Formula Indicators in Pl...

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Thomas_Davis Administrator

On July 10th, 2024 we tailored our Platform Analytics Academy session specifically for our valued customers, providing a unique opportunity to address all their Platform Analytics questions. Participa...

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Thomas_Davis Administrator

We held an exciting Platform Analytics Academy session on June 26th, 2024. This session focused on Platform Analytics Filters, offering both a discussion and a live demonstration. Whether participants...

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Thomas_Davis Administrator

Thank you for joining us on June 12th, 2024, for an in-depth session on building Data Visualizations and Dashboards using UI Builder. This Academy session was perfect for those seeking enhanced contro...

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Thomas_Davis Administrator

Participate in ServiceNow Research on User Experience Analytics Do you analyze your company's ServiceNow usage or behavioral data to uncover trends/patterns? If so, our User Experience Research & Insi...

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Jessica Shaw ServiceNow Employee

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On April 17th, 2024, we hosted a Platform Analytics Academy session discussing Proactive Analytics. This session focused on how Proactive Analytics can automate the extraction of insights from your wo...

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Thomas_Davis Administrator

Hello Folks!, As you know, In our ServiceNow Platform, you might have noticed that creating a report requires navigating to the report section while accessing performance analytics involves going to a...

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We invited you to our "Ask the Experts" session at the Platform Analytics Academy on April 3rd, 2024. Known for their rich content, these sessions included engaging Q&As with our Platform Analytics Ex...

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Thomas_Davis Administrator

We invited you to join us at our Platform Analytics Academy on March 20th, 2024, for an informative session on the Platform Analytics Migration Center. This session covered the essential process of mi...

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Thomas_Davis Administrator

On March 6th, 2024, we invited you to attend our Platform Analytics Academy on "Improve Dashboard Performance with Dashboard Caching". This enlightening presentation unveiled the latest advancements i...

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Thomas_Davis Administrator

Welcome to the ultimate ServiceNow Community Blog for "How To" Guides on Platform Analytics! In this blog, you will discover a comprehensive collection of exclusive "How To" Videos and PowerPoints, ca...

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Thomas_Davis Administrator

Welcome to the ultimate ServiceNow Community Blog for "Before & After" Guides for Platform Analytics! In this blog, you will discover a comprehensive collection of exclusive "Before & After" Videos an...

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Thomas_Davis Administrator

Welcome to the ultimate ServiceNow Community Blog for "What Is" Guides for Platform Analytics! In this blog, you will discover a comprehensive collection of exclusive "What Is" videos and PowerPoints,...

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Thomas_Davis Administrator

Welcome to the ultimate ServiceNow Community Blog for "What Will Happen" Guides Platform Analytics! In this blog, you will discover a comprehensive collection of exclusive "What Will Happen" Videos an...

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Thomas_Davis Administrator

Platform Analytics: Performance Analytics & Reporting is now a unified experience within the platform, allowing a single entry point into analytics. Maybe you are wondering, what is the Platform Analy...

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Thomas_Davis Administrator

On February 21st, 2024, we had an informative session where we unveiled the latest ServiceNow Washington release information for Platform Analytics. This session offered a comprehensive overview, incl...

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Thomas_Davis Administrator

On February 7th, 2024 we had a great session titled "Getting Familiar with the In-line Editor in the Platform Analytics Experience." This session was designed to guide users in effectively utilizing t...

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Thomas_Davis Administrator

We hope you joined us at the Platform Analytics Academy on January 24th, 2024, as we ushered in the new year with an immersive session tailored to professional growth. Our focus was on a comprehensive...

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Thomas_Davis Administrator

In our final 2023 Platform Analytics Academy session, we offer a retrospective journey through the year's sessions. Seize this opportunity to revisit and rejuvenate your understanding of the pivotal t...

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Thomas_Davis Administrator

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This page will be updated regularly. Check back often! Share your ideas in the discussion. Links Swiss Re K19 Housekeeping Presentation - real-world tips and tricks!

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Thomas_Davis Administrator

The Platform Analytics Academy was held on November 15th, 2023. Attendees delved into essential Platform Analytics Housekeeping Solutions, aiding in a seamless transition to Next Experience solutions....

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Thomas_Davis Administrator

Calculated True/False Flag in a Reporting Function Field Ever had a situation where thousands of records had many string variables mixed across numerous fields? Some of these are meaningful, and other...

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Thomas_Davis Administrator

In this Platform Analytics Academy session, we had another great "Ask the Experts" session where you the customer were able to ask direct questions and get answers from our Experts instantly. If you m...

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Thomas_Davis Administrator

In this Platform Analytics Academy session, we explored the advantages of transitioning from CoreUI Analytics to a single unified Analytics Experience. We dove into enhanced features, streamlined proc...

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Thomas_Davis Administrator

In this Platform Analytics Academy, we dove into the insightful world of 'Now Assist for Creator's Code Assist.' We showed how this dynamic tool can revolutionize your approach to analytics, empowerin...

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Thomas_Davis Administrator

IT Service Managers/Help Desk Managers/Incident Managers and similar -- We’d like to invite you to participate in our new analytics research opportunity. Your feedback will help us improve our product...

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Jessica Shaw ServiceNow Employee

In our prior Platform Analytics Academy session on September 6th, we offered a sneak peek into Platform Analytics' future. We discussed the forthcoming Next Analytics Experience, which unified valuabl...

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Thomas_Davis Administrator

In this Platform Analytics Academy session, we explored the dynamic world of data relationships with 'Mastering Data Relationships: A Deep Dive into Dot-Walking, Related List Conditions, Remote Tables...

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Thomas_Davis Administrator

Hola Community, I was recently asked a question on my YouTube channel for creating a report incident records that have Tags on them. For this use case, we can use the table 'Label Entry' which stores ...

To make the most of User Experience Analytics, consider the following best practices: Define Clear Objectives: Identify the specific goals and objectives you want to achieve with User Experience Analy...

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Thomas_Davis Administrator

Question - What is ServiceNow User Experience Analytics? Answer - ServiceNow User Experience Analytics is a feature that allows organizations to analyze user interactions and behaviors within the Serv...

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Thomas_Davis Administrator

In our Platform Analytics Academy session, we offered a sneak peek into the future of Platform Analytics. Soon, we'll launch the Next Analytics Experience, a unified platform that combines all the val...

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Thomas_Davis Administrator

To make the most of Performance Analytics, consider the following best practices: Define clear objectives: Clearly define the goals and objectives you want to achieve with Performance Analytics. Under...

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Thomas_Davis Administrator

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To make the most of ServiceNow Reporting, consider the following best practices: Define clear reporting requirements: Identify what information you need and why before creating any reports. Understand...

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Thomas_Davis Administrator

Question - How do Reporting and Performance Analytics compare? Answer - Performance Analytics is able to generate accurate historical trends by capturing continuous snapshots on a regular schedule. As...

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Thomas_Davis Administrator

Question - What is Performance Analytics in ServiceNow, and how does it work? Answer - Performance Analytics is a powerful tool in ServiceNow that allows organizations to track, measure, and visualize...

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Thomas_Davis Administrator

In this Platform Analytics Academy session, we discussed and demoed What's New in Vancouver as it relates to Platform Analytics. This is an opportunity for you as the customer to see what is Vancouver...

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Thomas_Davis Administrator

In this Platform Analytics Academy session, we used the hour to answer questions from our customers. This session was filled with great questions, and we had plenty of Product Managers on-hand to answ...

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Thomas_Davis Administrator

In this Platform Analytics Academy session, we discussed Manual Indicators and Best Practices for them. Manual indicators do not use scores collected from a database. Manual indicators are typically u...

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Thomas_Davis Administrator

This Platform Analytics Academy session discussed Performance Analytics Templates for Process Mining. Performance Analytics Templates allow process stakeholders to process mine ad hoc from a Performan...

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Thomas_Davis Administrator

In this Platform Analytics Academy session, we discussed and demoed ServiceNow® User Experience Analytics. The ServiceNow® User Experience Analytics application provides dashboard views for monitoring...

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Thomas_Davis Administrator

In this Platform Analytics Academy, we discussed KPI Signals and their features. KPI Signals notify you when the behavior of a process changes significantly, and how that change affects you. This feat...

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Thomas_Davis Administrator

Do you want to create dashboards for your executives that turns data into actionable insights for faster decision-making? Join our #NowOnNow practitioners Rajeev Singh and Vivek Ambekar at #Know23 as ...

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In this Platform Analytics Academy session, we took a look at using Merics in Indicators and then displaying the result in Platform Analytics Workspace. Are you familiar with Metrics? Have you used th...

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Thomas_Davis Administrator

Join us on May 3rd, 2023, where we will discuss and demo how to leverage the Data Certification module with Platform Analytics. Do you need to make sure that the Dashboards and Data being used in Plat...

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Thomas_Davis Administrator

Do you view analytics at your company or build analytic dashboards? If so, we’d love to speak with you and hear what a day in your life is like. Space is limited! Sign up today: Grab time with our Lea...

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Jessica Shaw ServiceNow Employee

In this Platform Analytics Academy we discussed and demoed Function Fields in the Reporting UI. We talked through the different operators that can be used when building out function fields. We also sh...

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Thomas_Davis Administrator

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In this Platform Analytics Academy session we held a "Ask the Experts" session for Utah - Next Experience Analytics. Many great questions were asked and great answers were given. Take a look at the vi...

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Thomas_Davis Administrator

Homepage DeprecationWhat You Need To Know! ServiceNow is no longer supporting the functionality of Homepages. Customers will no longer be able to create new Homepage and all existing Homepages will ne...

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Thomas_Davis Administrator

Tag Automation in ServiceNowThis functionality will allow you to automatically assign tags to records based on certain criteria. For example, you can set up a rule that will assign a specific tag to a...

Hola Community, Struggling to manage your tasks and activities in ServiceNow? This video will show you how to use tags in ServiceNow for efficient task & project management. Discover powerful techniqu...

In this Platform Analytics Academy session we discussed and demoed new Platform Analytics features in the Utah release. This session had some really great content and very engaging Q&A. If you interes...

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Thomas_Davis Administrator

In this Platform Analytics Academy session we discussed Homepage Deprecation and how the support for Homepage functionality is being phased out, and it is not possible to create or edit homepages at a...

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Thomas_Davis Administrator

In this Platform Analytics Academy session, we discussed how to create and view ServiceNow® reports on mobile devices. Having reporting capabilities at your fingertips anytime anywhere, brings incredi...

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Thomas_Davis Administrator

In this Platform Analytics Academy session, we discussed what Performance Analytics Jobs, Events, & Flows are and how they can be used together to create Automation in ServiceNow. We used Events in Wo...

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Thomas_Davis Administrator

Hola Community, Recently, I asked a question on poll on my LinkedIn and Twitter on best way to provide help to end users on ServiceNow forms and lists view. The most common option chosen was 'Knowledg...

Release Highlights What's New in Tokyo - Data Visualizations What's New in Tokyo - Platform Analytics Performance Analytics Release Notes Dashboard Release Notes Platform Analytics Workspace Release N...

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Thomas_Davis Administrator

Platform Analytics Academy Future and Previous Sessions Now Learning Training Platform Analytics -> Beginner Platform Analytics (PA) Overview (2 hours) Platform Analytics (PA) Fundamentals (2 days) Pl...

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Thomas_Davis Administrator

In this Platform Analytics Academy session we discussed Visualizations and which one should you use for your Use Case. There are many visualizations in Reporting, Performance Analytics Dashboard, and ...

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Thomas_Davis Administrator

In this Platform Analytics Academy session, we talked through Dashboard Design Strategies and best practices. If you are a seasoned veteran or new to building out Dashboards in Performance Analytics i...

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Thomas_Davis Administrator

In this Platform Analytics Academy session we discussed Tuning Solutions in Performance Analytics. This was a round table discussion that talked through solutions at every level of the Performance Ana...

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Thomas_Davis Administrator

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In this Platform Analytics Academy session, we discussed options for our CEO Dashboard that offers Executive Leadership teams a three-pane view of operations, with the ability to zoom in and out, as n...

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Thomas_Davis Administrator

In this Platform Analytics Academy session we discussed and demoed how to build queries in the CMDB Query Builder and then use this in Platform Analytics Workspace (Inline Dashboard). With the use of ...

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Thomas_Davis Administrator

In this quick video, Outbound Product Manager Thomas Davis talks through the question "Any Tips or Tricks for Housekeeping" as it relates to Performance Analytics. From duplicate entries, utilizing de...

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Thomas_Davis Administrator

In this quick video, Outbound Product Manager Thomas Davis talks about "How do I Build the Right Team?" for Performance Analytics. Are you in the beginning stages of implementing Performance Analytics...

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Thomas_Davis Administrator

A successful IT evolution starts with data. By understanding current operations, CIOs can make smarter decisions about the future. ServiceNow uses its CIO Dashboard to understand trends and accelerate...

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For a CEO, bringing a vision to life involves understanding business performance, identifying pain points, and optimizing corporate strengths. Learn how the CEO Dashboard--used by ServiceNow CEO Bill ...

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In this quick video, Outbound Product Manager Dan Kane discusses "What is KPI Composer". With KPI Composer, we can create a visual representation of the Design process, this helps us align metrics acr...

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Thomas_Davis Administrator

In this quick video, Outbound Product Manager Tara Fischer asks and answers, "Is there a design strategy for PA/Reporting?" By determining the organizational business goals, executives are able to mak...

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Thomas_Davis Administrator

In this quick 5-minute video, Outbound Product Manager Dan Kane talks about "What is the Purpose of Performance Analytics". If you are just starting your journey in Performance Analytics or are a vete...

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Thomas_Davis Administrator

Real-time digital dashboards let executives dive deep into data and make faster, more accurate decisions about the business. In this article, we explore how dashboards can serve as a centralized hub, ...

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Convert Homepages to Dashboards - https://docs.servicenow.com/en-US/bundle/sandiego-platform-user-interface/page/use/dashboards/task/clone-dashboard.html Best Regards,PrashantIf my video helped you in...

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PrashantLearnIT Tera Sage

Keypoints ********* he rollback window is 10 days by default. You can customize this window by modifying the glide.rollback.expiration_days property. ServiceNow can restore an instance to any point in...

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VaranAwesomenow Mega Sage

New Now on Now blog: How To Put The “I” In AI In this new Forbes article, Rob Muro, a leader in the ServiceNow Digital Technology team, discusses the growing trend of organizations to become so enamor...

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The CEO Dashboard is here! Our C-suite relies on the Dashboard to make fast and effective decisions. Built on the Now Platform, the dashboard offers actionable insights to help our c-suite protect and...

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This year at Knowledge, don’t miss SVP Vijay Kotu present on how we are using process mining to unlock value across ServiceNow. The session will be live in New York and Las Vegas, with a video on-dema...

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Hi Community, Here is a video in which we will see what are the options present in Styling in Reporting in ServiceNow. We will detail how can we configure Title, Colors and Legends in the Report. Plea...

Hola Community, There are certain times when we need to report to which Knowledge Articles are attached to which Incidents or tasks. In the below video, we will create a report on the Knowledge articl...

As a reminder, Homepages on the ServiceNow platform are slated to be deprecated. Please navigate to the Servicenow store to get the Homepage Deprecation Help Tool. This tool helps track all existing h...

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Thomas_Davis Administrator

Please mark this video as Helpful if it helped you. Cheers, Hardit Singh

https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/performance-analytics/concept/designing-pa-solution.html https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/perform...

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VaranAwesomenow Mega Sage

With the San Diego family release, we have some exciting AI enhancements and capabilities coming onto the Now Platform®. AI Search Enhancements AI Search is a consumer-grade search experience with per...

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Christina P ServiceNow Employee

In the latest 'The Data Chief' podcast, ServiceNow SVP Vijay Kotu discusses how to build a high-growth “mathematical enterprise” where frontline workers are empowered to make smarter business decision...

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Interactive Analysis is a rapidly deployable (2 clicks!) interface to analyze a list of data with grouping, stacking, and aggregating. To me its got two use cases - being a new admin, dev, architect w...

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Standard Deviation is a difficult concept to understand, but provides a MUCH needed tool for orgs that want to understand expected values. For those of you already using KPI signals, Standard Deviatio...

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Learn how ServiceNow is using AI-enabled data analytics internally to determine our most effective marketing programs in a new Forbes article. #Predictive_Intelligence https://www.forbes.com/sites/ser...

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I always wondered why I don't see Pareto charts around much. Truly with a pareto chart available there's almost no reason to use a Vertical Bar chart. Pareto is known as "One of the 7 Basic Quality Me...

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The ServiceNow Global Cloud Services uses the machine learning capabilities of Predictive Intelligence to embed the ability to predict the completion time when an automation starts. Adding this intell...

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Occasionally a customer asks me "I want to keep drilling" with respect to Performance Analytics.They're on Analytics Hub looking at Number of Incidents indicator and they've broken it down by Prioirty...

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Read how the CIO Dashboard we developed helps our CIO run IT like a business to deliver value quickly, improve productivity, and create great user experiences. Check it out here. Or you can watch the ...

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Excited About Knowledge 2021? Here is a list of the Now Intelligence sessions that will be held during ServiceNow Knowledge21 Digital Experience. Click the session to Add it to Your List. FEATURED BRE...

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Thomas_Davis Administrator

Links below! How to run a Clustering Analytics exercise and how to use the Clustering Recommendations video. This exercise utilizes the Predictive Intelligence Clustering capability on an instance to ...

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Mitch16 ServiceNow Employee

ServiceNow Advanced Report Interactive Analysis and Filter Interactive Analysis: From any list of records, you can access an interactive set of reports on the list data. You can also manipulate the da...

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ServiceNow - Creating Advanced Reporting on SLA completion breakdown by different Report Ranges. 1) Range is under70% 2) Range is between 70% and 100% 3) Range is over 70%

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ServiceNow Advanced Report how to create ServiceNow report from multi datasets (tables). We will create a report, “Incident Problem and Change from Multi datasets”. An incident is a root of this repor...

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In this blog, we will take a look at creating a data source for Business Critical Application Services with an Open Incident in its hierarchy. Application Services are not directly associated with Inc...

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Thomas_Davis Administrator

Advanced Dashboard Configuration Demo 1 - Advanced Dashboard Creation https://www.youtube.com/watch?v=ssdE0PT-2wg Demo 2 - Integrating Dashboard under Application https://www.youtube.com/watch?v=-\_vsJ...

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I've been to Quebec (both Quebec City and Montreal) a number of times over the years to deliver a number of different presentations, and have some very distinct memories of those trips (some that can ...

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dangrady510 ServiceNow Employee

In two recent articles, Vijay Kotu, VP of Analytics in ServiceNow IT, dives into the importance of data analytics and AI in driving ROI. How to hold your AI accountable "Making AI accountable in the e...

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KPI Signals was one of my favorite features added in Paris, and Quebec makes them even better. What I love about them is that it allows us to be more cutthroat with our attention. Why do we cram TONS ...

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ServiceNow's been flirting with this feature for YEARS, so I was pleasantly surprised to see it deployed officially in Quebec. It takes some getting used to, so I'd highly recommend getting your PDI t...

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Metrics allow the storing of events related to operational records that reflect how those records are worked. Often the information that is stored using Metrics, is about durations. During this Perfor...

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Thomas_Davis Administrator

ServiceNow's Performance Analytics & Reporting has a powerful tool called Scheduled Notification. If you have ever needed to scheduled a report, combine multiple reports into one notification, thought...

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Thomas_Davis Administrator

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Performance Analytics gives the ability to perform advanced mathematical equations against Indicators in Formula Indicators. During this Performance Analytics and Reporting Office Hours on December 16...

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Thomas_Davis Administrator

I need to send a report of active incidents to all the managers that have them ...but not to those who don't ...and only send them their incidents, not everyone's. How many of us have seen this requir...

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Adam Stout ServiceNow Employee

Enhanced “Spotlight Interactive Analysis” As a follow up to the November 18th, 2020 Office Hours, “Targeting Process Issues with Spotlight”, we wanted to give you step by step procedures on how to enh...

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Thomas_Davis Administrator

Throughout 2020, the pandemic has presented us all with a unique set of situations each with their own challenges and we've had to adapt, adjust, and continue to live our lives. Amidst the many negati...

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dangrady510 ServiceNow Employee

Spotlight enables you to prioritize work based on multiple weighted criteria and quickly identify high-priority tasks. In this Office Hours, we talked through how to implement Spotlight in your Instan...

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Thomas_Davis Administrator

Performance Analytics Guided Setup - "Ever Use It" Performance Analytics Guided Setups, walk you through enabling and validating Analytics and reporting solutions for the related application. After yo...

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Thomas_Davis Administrator

Most of us spend a lot of time reviewing reports, identifying what is going on, then taking some (often very predictable) action. Why? Why spend time looking at data of what happened and pressing the ...

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Adam Stout ServiceNow Employee

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Thomas_Davis Administrator

Performance Analytics uses scheduled jobs to collect and clean scores and snapshots and enables you to manually set or import scores. During this Performance Analytics Academy on October 21st, we disc...

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Thomas_Davis Administrator

Performance Analytics on any instance can be simple: taking out of the box content packs, or complex: custom KPIs and dashboards. With the potential for multiple process models on a domain separated i...

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Robert Ninness ServiceNow Employee

In the Performance Analytics & Reporting Office Hours on July 23rd, we discussed different ways to query data from multiple tables, including Dot Walking, Related List Conditions, and Database Views. ...

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Adam Stout ServiceNow Employee

Predictive Intelligence enables you to leverage in-platform machine learning to empower features and capabilities across ServiceNow applications to provide better work experience. During the Performan...

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Adam Stout ServiceNow Employee

Surveys and Assessments are a powerful part of the Now Platform. Viewing results per Survey is a simple experience, but when you want to pull these results onto Dashboards, we can run into a few chall...

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Thomas_Davis Administrator

When planning a trip, we often pick our destinations based on some key highlights or landmarks that a location has to offer. For example, my wife and I went to Italy for our honeymoon and spent time i...

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dangrady510 ServiceNow Employee

Page 13

During the Performance Analytics Academy on September 9th, we covered new and updated out-of-box analytics and reporting solutions. We provided an overview of Paris’s new and updated content and revie...

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april_mcgehee ServiceNow Employee

Customize Column Headers in Database View Results So maybe you had to create a database view or you had to generate some reporting from a database view that was created by someone else. Regardless of ...

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Thomas_Davis Administrator

Performance Analytics Scripts offer endless flexibility and allow you to quickly develop new analytics. However, this is not without trade-offs. During the Performance Analytics Academy on August 26, ...

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Adam Stout ServiceNow Employee

HOLY WOW! I wasn't expecting this feature, but it fits in with what makes PA best. - Measure what matters - Address what matters when it underperforms. This finally brings visibility to underperformin...

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Glad to see analytics getting a lot more love with the addition of Analytics Center on Workspace. But how have you found your Workspace adoption going?

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What is the CMDB Query Builder? How can I use it with Reporting? We discussed how to use the CMDB Query Builder as another tool to enhance our Reporting & Performance Analytics abilities, during our l...

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Thomas_Davis Administrator

What is a Related List Condition and when do I use them compared to a Database View??? When do I use a Database View instead of just Dot-Walking??? We discussed the differences between these technique...

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Adam Stout ServiceNow Employee

If you googled "How do I make myself smarter?" what will come back is a number of articles with different studies, theories, and approaches. Suggestions like "believe that it is possible," "socialize ...

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dangrady510 ServiceNow Employee

During the Performance Analytics and Reporting Office Hours on July 15, we looked at how we can use Service Level Management, and more specifically SLA Metrics, Breakdown Metrics, and Metrics to answe...

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D van Heusden ServiceNow Employee

Interactive Filters allow me to build robust and reusable Dashboards for my users. While the standard filters cover many use cases, they don’t cover all of them. To meet these non-standard use cases, ...

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Adam Stout ServiceNow Employee

“Do you get asked for this?” Let’s talk about it. Part I It all starts out with an email. What? Yes, I know an email. Still the preferred choice for a lot of "unregistered" work to be done. But that i...

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D van Heusden ServiceNow Employee

During the Performance Analytics and Reporting Office Hours on July 1, we looked at how we can automate testing of dashboards in ServiceNow, specifically focusing on testing custom interactive filters...

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Adam Stout ServiceNow Employee

During the Performance Analytics Academy on June 3rd, we covered Analytics, Reporting & Dashboard development done right!? You can quickly catch up on the why, what and how of development of dashboard...

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D van Heusden ServiceNow Employee

During the Performance Analytics Academy on June 17, we looked at how we can create Mobile Dashboards to gain access to Performance Analytics & Reporting anywhere on our mobile device. Mobile Dashboar...

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Thomas_Davis Administrator

Page 14

Whether you have spent years working with ServiceNow or are brand new, the first time you see a dashboard like this, you might get stumped. It can be particularly confusing why it shows up for one use...

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Adam Stout ServiceNow Employee

This video will help you understand how to create a report in the Servicenow 1)How to create a Report in the SNOW 2)What types of Report are Available 3)where to apply the filter in the Report 4)How t...

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I often get asked what the checkbox "Apply to all tables in hierarchy" does to Interactive Filters. There seem to be some misconceptions. Let's take a few minutes to review some examples of what it re...

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Adam Stout ServiceNow Employee

This is going to be a multi-part video essay on why so many initiatives have completely uninspired and ineffectual reporting. In the first episode we break down how to understand report audiences.

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A few months ago, I wrote about how to embed report charts into the body of an email. This covered many report types but notably, left out list reports. In this follow-up, we’ll review how to embed li...

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Adam Stout ServiceNow Employee

Hi folks. This article is intended to be a companion resource to the K20 session "Performance Analytics - So Now What?". Below are links to key information and resources referenced in the session to h...

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ChrisSteinke2 ServiceNow Employee

As we all learned in ServiceNow Fundamentals/System Administration training, Update Sets are the mechanism to move configurations from one instance to another. You build your enhancements in a lower l...

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Michael Ritchie ServiceNow Employee

During the Performance Analytics and Reporting Office Hours on April 22nd, we looked at how to leverage Dynamic Filter Options to improve our users' experience. Here are a few of what they enable us t...

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Adam Stout ServiceNow Employee

During the Performance Analytics and Reporting Office Hours on April 8th, we covered Performance Analytics diagnostics and improved logging during data collection. You can quickly catch up (15 mins) o...

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D van Heusden ServiceNow Employee

Consider a scenario where a dashboard has 5 or more reports & all of which use common filter. For instance reports containing a filter of Company along with other filters that may differ per reports b...

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Before starting with the actual topic, let's have a look at a few of the basics: What is an Indicator Source? Indicator sources define sets of records from a ServiceNow table that have a common charac...

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Identifying Impactful Slow Reports Want to look good and make your users happy? Fix or get rid of the performance hog reports that cause poor UX and then get ready for smiling users. But how do you fi...

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Adam Stout ServiceNow Employee

This post is part three of a three-part series on how to leverage the Now Platform to easily solve otherwise tough reporting problems. This is a followup to the Performance Analytics and Reporting Off...

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Adam Stout ServiceNow Employee

This post is part two of a three-part series on how to leverage the Now Platform to easily solve otherwise tough reporting problems. This is a followup to the Performance Analytics and Reporting Offic...

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Adam Stout ServiceNow Employee

Page 15

During the Performance Analytics Academy session on February 12th, we covered some techniques to leverage the Now Platform to conquer challenging reports. Our focus was on how to leverage application ...

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Adam Stout ServiceNow Employee

This post is part one of a three-part series on how to leverage the Now Platform to easily solve otherwise tough reporting problems. This is a followup to the Performance Analytics and Reporting Offic...

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Adam Stout ServiceNow Employee

In this 3-Part Series Blog, we are going to discuss the features within the Analytics Hub. Click here for Part 1, here for Part 2 and here for Part 3. The idea is for this to become a "Quick Lookup Gu...

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Thomas_Davis Administrator

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Thomas_Davis Administrator

[

Thomas_Davis Administrator

During the Performance Analytics Academy session on January 29th, we covered some simple methods on Reporting on Catalog Variables. In this session, we showed how you can dot-walk to Variables and als...

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Thomas_Davis Administrator

Dashboards are more than Reports and Performance Analytics widgets. They are part of the Now Platform and all the functionality that brings. One of my favorite features on the platform are Visual Task...

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Adam Stout ServiceNow Employee

Different people in your company have different goals, and they take different actions to achieve them. ServiceNow’s Performance Analytics product gets the right information to each of them, right on ...

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Dawn Jurek ServiceNow Employee

During the Performance Analytics Academy on January 15th, we covered a list of Reporting Best Practices. In the session, we reviewed some of the best practices for reporting. A very important note is ...

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Adam Stout ServiceNow Employee

During the Performance Analytics Academy on December 18th, we covered a quick introduction into how Multiple Data Sets & Drilldowns work in Reporting. In the session, we reviewed how and when you coul...

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Thomas_Davis Administrator

We know that everyone has a natural inclination to start building dashboards at the beginning of an analytics project, and for good reason! Dashboards are the most exciting and glamorous part — these ...

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Tom Pacyk ServiceNow Employee

During the Performance Analytics and Reporting Office Hours on December 4th, we covered a quick introduction into how the Data Collector works in Performance Analytics. In the session, we reviewed the...

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Adam Stout ServiceNow Employee

Why is Unique Names important in Performance Analytics & Reporting in ServiceNow? Like anything else being able to search for something based on its name and meaning, has incredible value. Using Uniqu...

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Thomas_Davis Administrator

A description is like the marketing copy used to describe a product’s value to a potential customer. A descriptive Description provides customers with details around features, problems it solves and o...

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Thomas_Davis Administrator

Page 16

During the Performance Analytics and Reporting Office Hours on November 6th, Product Manager Olga Redkina covered the benefits of Responsive Dashboard in regard to usability and security. Here is the ...

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Adam Stout ServiceNow Employee

During the Performance Analytics and Reporting Office Hours on November 20th, we covered a quick introduction into how to leverage hierarchies in Performance Analytics. By leveraging the Breakdown Mat...

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Adam Stout ServiceNow Employee

In October, as part of a Performance Analytics and Reporting Office Hours, we covered Workbench Widget. A Workbench Widget allows you to bring together a collection of different indicators, create con...

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Lidhvija Boini ServiceNow Employee

In August, as part of a Performance Analytics and Reporting Office Hours, we covered Cascading Interactive Filters. Cascading Interactive Filters are essentially a group of multiple reference filters ...

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Adam Stout ServiceNow Employee

Back in April, during Performance Analytics and Reporting Office Hours, we covered the basics of Formula Indicators. Formula Indicators provide a powerful way to gain more knowledge from existing indi...

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Adam Stout ServiceNow Employee

During the Performance Analytics and Reporting Office Hours on August 28th, we covered the basics of creating a Custom Interactive Filter for use on a dashboard. While it is preferred to stick with ou...

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Adam Stout ServiceNow Employee

During this week’s Performance Analytics and Reporting Office Hours, we reviewed how to add a Performance Analytics widget to a Service Portal. Here is an example showing a Performance Analytics widge...

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Adam Stout ServiceNow Employee

If your organization is like most organizations who use Performance Analytics, you probably started with a few specific KPIs but have quickly seen that expand to hundreds. This proliferation of KPIs i...

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ChrisSteinke2 ServiceNow Employee

Hi everyone, I was privileged to, within our weekly PAR office hours, present one of our great out of the box data visualizations we have inside our platform. This being the geographical map report. P...

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RJ Barmentloo ServiceNow Employee

Been getting a lot of questions about the need for complex reporting environments (data warehouses & 3rd party tools) and whether or not PA is "enough". Decided to make a primer for how PA fits into h...

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Latest in my Joy of Reporting series. This series is designed to distribute to your ServiceNow users, to empower them to build their own awesome reports, or better articulate their needs. This episode...

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DIY NPS KPI’s Part 2 - Performance Analytics Build Out Welcome back! In part one we walked through the steps to configure your system to send out a new survey enabling you to track NPS score. If you h...

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ChrisSteinke2 ServiceNow Employee

Learn more about Analytics Hub, the new all-in-one place for exploration and analysis of Performance Analytics data. Now it's even easier manage targets and thresholds, and explore breakdown combinati...

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michelle_m ServiceNow Employee

It's sometimes necessary to select or filter records based on specific times, days, weeks, months, quarters, or years. In those cases the Trend operator in condition builder is your only option. This ...

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Page 17

Have you seen the new training classes about Dashboard Usage Administration and on using Time Series widgets? These are both pretty quick to go through (~30-60 minutes each) and packed with great mate...

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Adam Stout ServiceNow Employee

First in a new series on ServiceNow reporting. In this session we talk about scenarios when your conditions are dependent on a records related to the table you're reporting on. How many Incidents have...

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I tried to explain Performance Analytics in my own Words

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karthik41 Tera Contributor

The following may help if you would require a report that tracks assignment group changes via the incident table. Having a historical view of Assignment Group changes can help a team or organization s...

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Allan Pardo ServiceNow Employee

Sentiment analysis capabilities would seem to have come a long way in last two years – but is still far from perfect. No matter what sentiment API providers (IBM, Google, Azure) do you use, it’s impor...

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Manjeet Singh ServiceNow Employee

* Part 2 is up - you can find it here Introduced in a 2003 article in the Harvard Business Review, NPS or Net Promoter Score has quickly become the gold standard for organizations to evaluate the loya...

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ChrisSteinke2 ServiceNow Employee

I recently was contacted by a customer who was having issues getting a large number of targets into ServiceNow Performance Analytics. He understood the process, but the difficulty he was experiencing ...

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Josh Cooper ServiceNow Employee

In a previous article, I discussed the business value of using Text Analytics against data captured from a Generic Catalog Request, and that article was written from the basis that the actual informat...

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Josh Cooper ServiceNow Employee

Overview In many support offices, there are areas with large monitors on the wall showing off key metrics. What better way to demonstrate to visitors that you are on top of your workload and ensure yo...

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Adam Stout ServiceNow Employee

Although unknown to many, the capability exists within SeviceNow to create a report based directly on data from an external spreadsheet file -- for example such as a spreadsheet created in the Microso...

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Eric Weischedel ServiceNow Employee

A question or request that Customer Support commonly receives from our users is whether there is a way to create a report that will display data from two or more datasets. The answer to this question,...

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Eric Weischedel ServiceNow Employee

Interested in Performance Analytics Spotlight but not sure how to get started? Check out this video for step-by-step guidance!

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michelle_m ServiceNow Employee

Overview Being able to understand your users is critical in order to meet their needs. By leveraging the power of the Now Platform, we can easily track our users' behaviors and adjust our solutions to...

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Adam Stout ServiceNow Employee

Almost everyone now is walking around with a watch, phone, or fitness tracker that keeps tabs on how many steps they walked each day. These devices all collect and save your measurements on a minute b...

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Adam Stout ServiceNow Employee

Page 18

Scheduling a report is a great way to automate its distribution. Sharing the Scheduled reports can be distributed in PDF, CSV, or XLS format. Graphical reports can be distributed in PNG or PDF format....

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sowmya123 ServiceNow Employee

One of the things that’s always tough is to quantify the value added by an analysis tool. When used correctly, tools like ServiceNow’s Performance Analytics can result in savings of anywhere from thou...

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Josh Cooper ServiceNow Employee

I'm going to ask you to try and transport yourself back in time. Transport yourself to a recent Quarterly or Monthly business review meeting. Maybe you're actually there right now. (Don't worry, I won...

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dangrady510 ServiceNow Employee

When configuring a new report Performance Analytics, we sometimes get slowed down because the data isn't structured the way we need for reporting. There is a disconnect between the way we operationall...

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Adam Stout ServiceNow Employee

Did you know that a new Word Cloud Performance Analytics widget was rolled out in the Kingston release? Word cloud widgets let you visualize and analyze qualitative data -- that is, data that's based ...

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michelle_m ServiceNow Employee

When you’re at the grocery store and grab a piece of fruit, how do you decide which one to choose? Do you evaluate the color, the size, the shape, the texture, or the firmness of the fruit? You’re pro...

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Tom Pacyk ServiceNow Employee

When we talk to our customers about Performance Analytics, we naturally hear questions about why they wouldn’t use their existing BI solution — tools like Tableau or Microsoft Power BI — which is ofte...

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Tom Pacyk ServiceNow Employee

This article is targeted towards Performance Analytics administrators, both old and new. In fact, the less experience you have as an administrator, the more important it is you read this article. Intr...

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Adam Stout ServiceNow Employee

The discussion below is intended for any person building Dashboards. No JavaScript or Performance Analytics experience is required. A working knowledge of HTML is useful but not required. Introduction...

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Adam Stout ServiceNow Employee

The discussion below is intended for advanced Reporting users who have 6 or months experience with Reporting and the same or more experience with the ServiceNow Platform. The advanced topics covered a...

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Adam Stout ServiceNow Employee

The discussion below is intended for advanced Performance Analytics users who have 6 or months experience with Performance Analytics and the same or more experience with the ServiceNow Platform. The a...

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Adam Stout ServiceNow Employee

[

Adam Stout ServiceNow Employee

Starting with the Istanbul release, ServiceNow instances provide a powerful feature available to all users: responsive dashboards. In this installment of our NOWSupport best practices series, you can ...

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Dawn Jurek ServiceNow Employee

"We need a dashboard for our executives."This is one of the most consistent requests I hear from the customers I work with. My response is usually along the lines of "Great we can do that. Now, let's ...

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dangrady510 ServiceNow Employee

Page 19

This past weekend my wife and I didn't have any "formal" plans - no family parties or kid-centered events. But, at the last minute we scrambled to find a sitter for the kids so the two of us could hav...

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dangrady510 ServiceNow Employee

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Perfor...

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Jamie Lynn Aust ServiceNow Employee

Anyone using our platform or even relatively new comes to learn this fact fast: The Task table is the master table and parents all of the request and incident tables. This means most of the fields on ...

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susithras ServiceNow Employee

There's lots of great material out there to familiarize you with the kinds of things PA measures: KPIs, Metrics, Measures, etc, etc. Smarter folks than me can teach you about these things.But as my cu...

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Did you know that the ServiceNow platform provides robust and easy-to-use reporting functions? Are you taking advantage of these features to get critical live data out to your managers, co-workers and...

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Dawn Jurek ServiceNow Employee

In this podcast, Robert Barmentloo talks about how to create useful reports, data sources vs tables, sharing, the new report designer, and more.ListenSubscribeto iTunesThis episode covers:Creating use...

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marystromberg ServiceNow Employee

In Performance Analytics, Breakdowns are the way to slice and dice the results of your Indicators. They let you filter or group by your data, in order to enable the stakeholders to identify trends and...

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Arnoud Kooi ServiceNow Employee

This blog post is in a series that addresses the need for stakeholder conversations, and a focus on business outcomes to define measurements and dashboard design.Human Resources Stakeholder Conversati...

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Paul Rice ServiceNow Employee

Drilling down into reports within ServiceNow has always been one of my favorite uses of the reporting function. You can visualize tables, graphs, and pie charts all day long, but being able to see the...

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bianca_vaccarin ServiceNow Employee

Disclaimer: This is not MY tip. It was provided to me a while back by the Performance Analytics development team.I am occasionally asked about using condition logic in a formula indicator, so here is ...

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Dan_Kane ServiceNow Employee

"Thanksgiving Dinner""A 2 Day Trip""Your Fantasy Football Draft""Monthly Reports"No… this isn't a round of ABC's revival of "The $100,000 Pyramid", but if it was, the answer to the above would be "Thi...

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dangrady510 ServiceNow Employee

Start with the Outcome in MindThere are many approaches to developing dashboards. As I stated in my last post, we often apply the focus on the KPIs without first talking about what we are trying to le...

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Paul Rice ServiceNow Employee

Performance Analytics conversations are often kicked off with discussions about Key Performance Indicators. KPIs are an important component of the reporting and analytics solution but using them as a ...

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Paul Rice ServiceNow Employee

I want you to follow me on a little trip down memory lane… All the way back to Kindergarten.Every day when I'd walk into class, I'd take off my puffy Michelin man coat which I had to hang in the close...

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dangrady510 ServiceNow Employee

Page 20

ServiceNow performance graphs, especially the ServiceNow servlet performance metrics, are very useful in understanding the performance of your instance. There is a lot of useful information about the ...

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Ankit K ServiceNow Employee

"Can you start with someone else? I haven't decided yet."This is my usual response when the waiter or waitress comes to take my dinner order at a restaurant.I typically struggle with that most basic d...

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dangrady510 ServiceNow Employee

Please check out the new SNC-blog for the details on PA Dashboard search, or find and download it on share!

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Arnoud Kooi ServiceNow Employee

This is the final post in a 3 part blog series focused on how Performance Analytics enables you to run a better ServiceNow by adding CONTEXT to the valuable data living in the platform.In the first po...

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dangrady510 ServiceNow Employee

This is the second post in a 3 part blog series focused on how Performance Analytics enables you to run a better ServiceNow by adding CONTEXT to the valuable data living in the platform.In the first p...

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dangrady510 ServiceNow Employee

Check out the latest on-demand webinar on Performance Analytics:Measure What Matters: Establish Business-Aligned Reporting Practices Troy DuMoulin, VP of Research & Development at Pink Elephant, strik...

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lizandrews ServiceNow Employee

TrendBox is a very powerful mechanism to visualize performance over time. Common uses include incidents assigned per week, by either technician or assignment group. The reason the TrendBox is superior...

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darius_koohmare ServiceNow Employee

The standard point and click reporting interface of ServiceNow is a powerful and quick way to visualize your data. Most individuals, however, stick with bar and pie charts because those are the most c...

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darius_koohmare ServiceNow Employee

On ServiceNow Share I have added PA - UI Action UtilsThis Updateset adds a few UI Actions to your Indicator and Widget Forms.The functions are as following:Preview Widget: Preview your widget without ...

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Arnoud Kooi ServiceNow Employee

"Dad, why can't I eat all of the Halloween candy today?""Because — you'll get a stomach ache and it's bad for your teeth.""Why, Dad?""Because the candy is full of sugar and sugar is bad for your teeth...

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dangrady510 ServiceNow Employee

Interactive filters are a powerful feature you can add to homepages and Performance Analytics dashboards containing report gauges. With interactive filters, you enable your users to visually filter in...

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Suzanne Smith ServiceNow Employee

Once you've got the right people in place for your implementation its time to think about the overall design of all the underlying "stuff" in Performance Analytics. I mention Legos in the title, but i...

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sasson_jamshidi ServiceNow Employee

I originally wrote this during the 2016 Summer Games in Rio, but now that the 2022 Winter Games have rolled around I figured I'd dust it off. The 2016 Summer Games are here and for the next two weeks ...

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dangrady510 ServiceNow Employee

On a recent cross country flight, I found myself watching one of my favorite movies to pass the time, Moneyball. If you love Baseball, Analytics, or Brad Pitt you're probably familiar with the story. ...

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dangrady510 ServiceNow Employee

Page 21

In this episode of ServiceNow Techbytes, heathramsey discusses how you can use Performance Analytics as the "face of your instance" to visualize data collected over time and improve your business proc...

[

marystromberg ServiceNow Employee

In this episode of ServiceNow Techbytes, heathramsey discusses the Reporting application and the best ways to create and manage reports on the ServiceNow platform.ListenSubscribeto iTunesThis episode ...

[

marystromberg ServiceNow Employee

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bianca_vaccarin ServiceNow Employee

With the upgrade to Fuji, many users run into the scenario where they are unable to see the reports they have created in Reports > View/Run > My Reports. The user, with the report creation role (such ...

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sandra_villarre ServiceNow Employee

The latest video in our Performance Analytics series explains what targets and thresholds are in Performance Analytics in the ServiceNow platform, and demonstrates two methods for creating targets and...

[

marystromberg ServiceNow Employee

This video demo explains what a breakdown dashboard is in Performance Analytics in the ServiceNow platform, and demonstrates the process for creating a breakdown dashboard.While this video was recorde...

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marystromberg ServiceNow Employee

This video tutorial explains what a breakdown is in Performance Analytics in the ServiceNow platform, and demonstrates the process for creating a breakdown.While this video was recorded using Fuji, th...

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marystromberg ServiceNow Employee

This video explains how to create a data collection job for Performance Analytics data in the ServiceNow platform.

For best video quality, increase your player resolution to 1080p.

For more information

...

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marystromberg ServiceNow Employee

This video explains the different types of indicators that you can create for Performance Analytics in the ServiceNow platform, and demonstrates the process for creating a manual indicator, then conve...

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marystromberg ServiceNow Employee

So far we have cleaned up our production environment, we have a development environment that everybody is busily using to put their great visions together, and we have quality control in place to mana...

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Tara Romero ServiceNow Employee

Check out this new video that introduces the complimentary version of Performance Analytics in the ServiceNow platform, Performance Analytics for Incident Management, and provides setup and configurat...

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marystromberg ServiceNow Employee

Authored by Chris PopeIT organizations have a need to measure and understand the level of performance and value they are providing to the business. There are hundreds of examples of metrics, what to m...

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AlisonQuattrocc ServiceNow Employee