Posts about Performance on Service Now Gems

Speaking with ServiceNow recently, I was shown a little known parameter that can be added to the end of a URL.

Let me show you what it does, then I’ll give you the parameter… a very short post for today

There are many scenarios when you want to dynamically populate a select box with the appropriate options. ServiceNow have even given us a shortcut method to populate the choice field in the GlideForm API using g_form.addOption.

This is usually adequate for populating select fields. However, if you have a large number of values that you need to add, you may notice a performance hit on the end users screen (of course as it’s client side, this is dependant on a number of factors including, but not limited to, browser specification, operating system, machine specification).

This was brought to my attention on a project I was working on and I was tasked with finding a solution. I had one of two routes to go down:

Remove the dynamic select field
Find a more efficient way of adding the options

As the select field was a requirement, I of course went for option 2 (plus it seemed a lot more fun to solve! ). Let’s take a closer look shall we…