ServiceNow Foundation Videos

CORE FOUNDATIONS

Audience: Everyone getting started on the ServiceNow platform

Total Videos: 6 videos (~25 minutes total)

Purpose: Essential platform concepts, security fundamentals, and resource navigation

Video 1 What is ServiceNow & Where Do I Fit? Duration: ~5 minutes Description: Understand what ServiceNow is and get an overview of its capabilities from different perspectives. This video will address three main perspectives: Implementers / Customers: as a platform of enterprise apps (ITSM, CSM, HR, etc) Developers / Creators: as a platform for creators (All our cool dev tools) Everyone: as an AI platform Key Topics: ServiceNow as a platform of enterprise apps (ITSM, CSM, HR, etc) - target audience is Implementers and Customers ServiceNow as a platform for creators – target audience is Developers and Creators ServiceNow as an AI platform – hot topic for everyone in the industry	Video 2 How Do I Get Started Building on ServiceNow? Duration: ~4 minutes Description: Step-by-step walkthrough to claim your free Personal Developer Instance (PDI) and get started developing on the platform. Learn what comes pre-installed and how to use your PDI effectively. Key Topics: What is a Personal Developer Instance (PDI) How to sign up and claim your PDI What comes installed by default Best practices for using your PDI How PDIs differ from production instances
Video 3 How Do I Navigate the ServiceNow UI? Duration: ~4 minutes Description: Navigate the ServiceNow interface with confidence. Learn where to find Studio, System Applications, and the developer tools you'll use every day. Focused on creator/developer navigation rather than end-user features. Key Topics: Admin UI Studios Workspaces Portal Mobile Apps	Video 4 How Does ServiceNow Model Your Data? Duration: ~4 minutes Description: Everything in ServiceNow is a table. Learn about the data model, table inheritance, relationships, and reference fields. Understand why this matters for building applications on the platform. Key Topics: Tables, records, and fields fundamentals Table inheritance and the Task table example Reference fields and dot-walking Relationships between tables System Dictionary overview Why the data model matters for creators

Video 1 What is ServiceNow & Where Do I Fit? Duration: ~5 minutes Description: Understand what ServiceNow is and get an overview of its capabilities from different perspectives. This video will address three main perspectives: Implementers / Customers: as a platform of enterprise apps (ITSM, CSM, HR, etc) Developers / Creators: as a platform for creators (All our cool dev tools) Everyone: as an AI platform Key Topics: ServiceNow as a platform of enterprise apps (ITSM, CSM, HR, etc) - target audience is Implementers and Customers ServiceNow as a platform for creators – target audience is Developers and Creators ServiceNow as an AI platform – hot topic for everyone in the industry

Video 2 How Do I Get Started Building on ServiceNow? Duration: ~4 minutes Description: Step-by-step walkthrough to claim your free Personal Developer Instance (PDI) and get started developing on the platform. Learn what comes pre-installed and how to use your PDI effectively. Key Topics: What is a Personal Developer Instance (PDI) How to sign up and claim your PDI What comes installed by default Best practices for using your PDI How PDIs differ from production instances

Video 3 How Do I Navigate the ServiceNow UI? Duration: ~4 minutes Description: Navigate the ServiceNow interface with confidence. Learn where to find Studio, System Applications, and the developer tools you'll use every day. Focused on creator/developer navigation rather than end-user features. Key Topics: Admin UI Studios Workspaces Portal Mobile Apps

Video 4 How Does ServiceNow Model Your Data? Duration: ~4 minutes Description: Everything in ServiceNow is a table. Learn about the data model, table inheritance, relationships, and reference fields. Understand why this matters for building applications on the platform. Key Topics: Tables, records, and fields fundamentals Table inheritance and the Task table example Reference fields and dot-walking Relationships between tables System Dictionary overview Why the data model matters for creators

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Video 5: How Does ServiceNow Keep Data Secure?

Video 6: Where Can I Find Help and Resources?