Hola Community,

Welcome to Episode 1 of ServiceNow Developer Stories — where I share real-life incidents, challenges, and lessons from the world of ServiceNow development.

Today’s story is a BIG one: A friend of mine had his production ServiceNow instance suddenly stop working — no warnings, no scheduled jobs, nothing unusual logged. Just a complete freeze. In this video, I break down: ✅ What exactly happened

✅ How the team diagnosed the issue

✅ The War Room chaos

✅ The root cause (you won’t expect this)

✅ How the problem was fixed

✅ What every developer should learn from this incident This is the type of real-world scenario that shapes you as a ServiceNow professional.

About this Series: ServiceNow Developer Stories will feature: Real project incidents Behind-the-scenes experiences Debugging disasters and fixes Project failures and recoveries Career lessons from the field Guest interviews with SN developers, architects, and MVPs (coming soon) If you’re a beginner or experienced developer, these stories will give you insights you don’t get in official docs.

Please mark this article as Helpful, if it helped you.

Cheers,

Hardit Singh