logo

NJP

Hide email mini compose in HR Agent Workspace

New article articles in ServiceNow Community · Dec 03, 2025 · article

You can follow these steps to hide the email mini compose in HR Agent Workspace

Ensure you select scope as "Agent Workspace for HR Case Management"

Steps below:

-> open this variant "Case SRP" and make a duplicate of that

https://instanceName.service-now.com/now/builder/ui/edit/experience/8ad40be90fe120102208555db4767e7b...

AnkurBawiskar_0-1764747500467.png

-> Set details like this

AnkurBawiskar_1-1764747500536.png

-> Click on 'Activity Stream Compose' node

-> In Config section --> Expand Advanced

-> 'Show email mini compose'

-> use Static input -> Never

AnkurBawiskar_2-1764747500536.png

Earlier: Mini Compose Email is present

AnkurBawiskar_4-1764747606350.png

Output: Mini Compose Email is gone for HR table in HR Agent Workspace

AnkurBawiskar_3-1764747500524.png

View original source

https://www.servicenow.com/community/hrsd-articles/hide-email-mini-compose-in-hr-agent-workspace/ta-p/3442084