About this Course

This on-demand course explores the capabilities and functionality of ServiceNow® AI Search and External Content Connectors. Learn how AI Search delivers a consumer-grade experience across Service Portal, Now Mobile, and Virtual Agent, with intelligent query features that surface relevant answers quickly. Discover how External Content Connectors retrieve external content and metadata, integrating with platforms like Microsoft SharePoint Online, Atlassian Confluence Cloud, WebCrawler, and more to improve enterprise search outcomes.

Release Notes

Objective

Through this course, learners will be able to:

• Identify the core features and benefits of ServiceNow AI Search across various platforms.
• Explain how intelligent query understanding enhances relevance and efficiency in enterprise search.
• Describe how AI Search operates across the ServiceNow AI Platform using lexical, semantic, and hybrid search methods.
• Identify key features such as Result Improvement Rules, Genius Results Cards, and enhanced chat experiences that improve search relevance and usability.
• Describe how External Content Connectors empower AI Search by simplifying administration, bridging data silos, and enabling secure, seamless access to enterprise content across platforms.
• List the key configuration steps for installing and enabling External Content Connectors in ServiceNow, including crawl setup and user mapping.
• Describe how to test and validate connector functionality to ensure successful integration with AI Search.

https://learning.servicenow.com/lxp/en/now-platform/introduction-to-ai-search-and-external-content-connectors?id=learning%5Fcourse%5Fprev&course%5Fid=fb805e3897843e54e7b47b70f053af0a