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Lab: Building a Report for Now Assist Usage by Department using Workflow and Product

New article articles in ServiceNow Community · Dec 02, 2025 · article

This article outlines how to build a custom report to visualize Now Assist usage by Workflow and Product using the sys_gen_ai_usage_log table and the skill hierarchy metadata. While the data model offers powerful grouping capabilities, there are important caveats to consider when interpreting the results.

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https://www.servicenow.com/community/servicenow-ai-platform-blog/lab-building-a-report-for-now-assist-usage-by-department-using/ba-p/3441147