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From AI FOMO to Outcomes: Reflections from the Digital.NSW Showcase

New article articles in ServiceNow Community · Nov 28, 2025 · article

Government is finally coming off its AI sugar high.

At the Digital.NSW Showcase this week, I hosted a lunch with senior NSW leaders where the conversation shifted from AI FOMO to something more grown-up: outcomes, skills, and real guardrails.

We talked about saying “no” to AI for its own sake, opening up new talent pathways through micro-credentials and flexible careers, and moving from governance-on-paper to governance that actually shapes decisions.

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https://www.servicenow.com/community/innovation-office-blog/from-ai-fomo-to-outcomes-reflections-from-the-digital-nsw/ba-p/3439497