scaling csdm successfully that's not always an easy feat from a cultural perspective what does csdm really bring that is the question that a lot of organizations are trying to formulate in a sharp and crisp manner for their business case hi I'm Alex and I'm the managing director at Anan partners and roughly 8 to 10 months ago we had an expert speaker with us in the Anan Partners guest Studio where we really started to quantify what do we need to do in order to create a great business case for csdm well today I'm here in Oslo in Norway and I'm happy to inform that we are launching the second part of this video series where we really start pinpointing what are the cultural benefits that the csdm journey brings to an organization and not only that what are also the tips and tricks that we have seen working in real life in order to successfully scale csdm Broad and wide within the organization ation so with that being said let's dive in and have a look at the second [Music] part csdm is not only a technological transformation it is of course as much about about culture um we've been discussing culture back and forward here now a while and one of the first points is Clarity so what Clarity does csdm bring well the ownership of a service or an application means that you're responsible for something and the way csdm allows you to create service offerings and creating commitments means that it allows you this for the services and the service offerings to be measured you can measure the availability um it means that it's clear for somebody who consumes the surface what they can expect in terms of availability or or maintenance window or whatever Service uh commitments they want to give but it also means that it's it's it's really confronting so confronting as in um the service is not available for the last two days or uh the last twoth the last month we had an an availability for two hours um is that the way you want to measure your te in the organization eloquently put and on that topic in order to describe these Services we really want to give the organization this Podium where they can step up and start defining their services so when it comes to culture what is it that we want to do then really well what what I see is that teams are now finally start they're starting to understand what a service offering really is and so at first they had service offering which was basically used to create an incident and it didn't really yeah okay it was something they needed to have but now they have been handed a service or and a business application to support and they use a service offering as as as basically their offering to their customers in which they can explain what is in the shop and how they sell it and and how people can consume their product so it really gives people an opportunity to shed light upon what previously has been in the dark a little bit exactly and with that being said I'd like to thank you very much for participating here in this expert talk um for sure we will see you around more in future discussions um but for now thank you so much and um we'll pick this up more again a pleasure to be [Music] here having service owners to describe their services is an excellent start but how can organization support this journey how can we plan for it in the project and the business case so for the final segment of this video I'm going to give you my four key essential tips around scaling the csdm culture and these are things which I have seen work in real life let's dive into it one consider the operating model for csdm are we going to have a centralized team managing the services and offerings or will it be a shared responsibility among the service owners two make it userfriendly model Services don't over complicate the definitions it shouldn't take an entire day of meetings just to understand csdm rather create simple terminologies together with a set of initial service owners and make it user friendly for service owners to model their own Services what we have been seen successful in the past is for example monthly service owner trainings howto guides and e-learning three plan for a support structure that is ready to assist service owners ERS and other relevant stakeholders if they get stuck we refer to this as a center of excellence where service owners can reach out to suggest feedback get assistance and improve their services four make the benefits clear for service owners what they gain from model their services and investing time simply adding extra overhead is never going to be helpful instead ask yourself what is the motivation of a service owner to describe their service what's in it for them the more added value they can gain the more likely they are to actively participate we managed to cover a lot of topics in today's video ranging from the values of csdm to how to build a business case around it and to really promoting that culture and I'm very thankful that you've taken the time to really dig into this topic together with us and with that being said as always don't forget to like And subscribe andam Partners on YouTube don't forget to stay up to dat through our LinkedIn and last but not least don't forget to keep on watching our videos because a lot more is coming out related to this topic thank you so [Music] much