Managing access in ServiceNow has always been a balancing act. Give users too many roles, and you increase security risks. Give too few, and productivity slows down.

In many organizations, roles stay assigned long after they’re needed, creating privilege creep, audit challenges, and unnecessary dependency on administrators.

A practical way to avoid this is by moving to Just-In-Time (JIT) role provisioning—a model where access is granted only when required and removed automatically when the purpose is fulfilled. Instead of permanent access, users receive time-bound, controlled permissions, keeping the platform secure without slowing anyone down.