Sometimes you'll have many people with the same name... Don't judge my users. You also sometimes need to impersonate the user. Did you know you can impersonate by pasting the sys_id? I didn't.

Thanks cmclendon for sharing this!

Source: https://community.servicenow.com/community?id=community%5Farticle&sys%5Fid=9a177495db44f348f7fca851ca961961