Hello Western NY SNUG Community!

We're just a few days away from the Western NY SNUG on Thursday, November 13th in Rochester. This is just a friendly reminder that it is not too late to register! This meeting will feature an exciting agenda of user speakers, updates from ServiceNow experts, and community discussions with peers. We have the full agenda below!

• Date: Thursday, November 13th, 2025
• Time: 11:30 am – 3:45 pm ET (Optional pre-SNUG workshop starts at 10:00 am) (SNUG followed by Happy Hour)
• Location: Hampton Inn and Suites Rochester Downtown, 101 S Union St, Rochester, NY

Register Here: https://rsvp.servicenow.com/westernnysnug2025

EVENT AGENDA​

• 9:30am-10:00am | Workshop Check in & Breakfast
• 10:00am – 11:30am | Optional Workshop - How to use Process Mining to identify process improvement opportunities, ServiceNow
• 11:30am – 12:15pm | SNUG Registration, Lunch and Networking
• 12:15pm - 12:20pm | Welcome & Agenda Overview
• 12:20pm – 12:50pm | What's new in Zurich, ServiceNow
• 12:50pm – 1:20pm | How herding cats helped my consolidation effort at AFRL, USAF
• 1:20pm – 1:50pm | From apps to agentic future: Crafting smarter, autonomous workflows, ServiceNow
• 1:50pm – 2:05pm | Networking Break
• 2:05pm - 2:35pm | AI Readiness, GlideFast
• 2:35pm - 3:05pm | Process Mining Overview, ServiceNow
• 3:05pm – 3:15pm| Closing Remarks and GlideFast Raffle
• 3:15pm – 4:30 pm | Networking Reception

We look forward to seeing you!