6 Signs Your IT Team Needs an AI Assist - Workflow™
workflow.servicenow.com
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Nov 10, 2025
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1. Declining work quality and missed critical deadlines
Burned-out IT professionals make critical mistakes, such as missed patches or failed deployments. When they are stretched thin, mean time to resolution increases and mistakes escalate into costly outages. For example, the 2025 IBM Cost of a Data Breach Report revealed the average cost of a breach is $4.4 million, with fixes taking an average of 241 days. Rapid error handling is vital to your organization’s security and stability.
2. Disengagement from strategic initiatives
Burnout causes IT professionals to disengage from long-term initiatives—such as infrastructure redesigns or process optimization—needed for innovation. When teams focus only on ticket management, businesses miss opportunities to strengthen systems or stay ahead of emerging threats. Additionally, IT teams are understaffed, making it harder to respond to threats when they arise. The Information Systems Audit and Control Association (ISACA) reports that 62% of organizations lack cybersecurity personnel capable of handling critical demands. Overworked, undertrained, and disengaged teams only increase exposure to risks.
3. Increased absenteeism during critical cycles
Increased sick days during stressful maintenance windows, on-call rotations, or major releases can signal burnout. Downtime becomes prolonged as teams lack coverage to manage urgent incidents. According to the Uptime Institute, outages are growing more frequent and costly, often exceeding $100,000 per major incident, with some costing more than $1 million. Exhaustion also reduces judgment and teamwork during peak stress periods.
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