Imagine you’re a developer worked on a ServiceNow flow. When an error occurs in flow after submitting the request , endusers/requestors often doesn’t understand what went wrong or how to resolve it. By enabling Error Handler, you can automate error management and make the process seamless.

For instance:

• Scenario: An error occurs in a flow.

• Error Handler Solution: Automatically create an incident/ send email with error details.

This way, the issue is logged and tracked immediately, without requiring manual intervention or investigation.

Outcome: Endusers stay informed, and support teams can act quickly to resolve the incident,ensuring smooth flow operations.

Benefits of Flow Error Handling

Error Handler Components

1. Error Handler Switch: Easily enable or disable error handling for any flow.

2. Error Handler Section: Add up to 10 actions, subflows, or logic steps to manage and resolve errors.

3. Error Status Data Pills:

4. Code: Indicates if an error occurred (1 = error, 0 = success).

5. Message: Provides error details for debugging.

Available States:

• Completed (Error Caught): Error handled successfully within the flow.

• Completed (Error Skipped): Custom actions continued execution despite an error.

• Error: Occurs when the error handler is disabled or fails.

What Happens When an Error Occurs?

• The flow stops and executes the error handler section.

• If resolved, the flow ends with “Completed (Error Caught).”

• If unresolved, the flow stops with an “Error” state.