Zero Copy Connector Basics - ServiceNow University

In this course, you will learn how ServiceNow’s Zero Copy Connectors and Workflow Data Fabric enable secure, real-time access to enterprise data—without duplication. You will also explore why a modern data strategy is essential for AI readiness, how Zero Copy Connectors work, where they fit into enterprise workflows, and how they can be configured to support a wide range of use cases.

By the end of this course, you will understand how to:

• Explain why Workflow Data Fabric is essential for building a robust, AI-ready data strategy.
• Describe how Zero Copy Connectors enable real-time data access without duplication through virtual Data Fabric tables.
• Identify three enterprise scenarios where Zero Copy Connectors improve operational efficiency and decision-making.
• Outline the key steps involved in configuring a Zero Copy Connector, including connection setup, table mapping, and access control.
• Discuss the security model, performance behavior, and current limitations of Zero Copy Connectors.