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NJP

Documentation and the Service now Knowledgebase

Import · Jun 26, 2009 · article

Dear Service Now Insert/Modify image, and I don't like it.I want a simpler solution to building documentation in Service Now. Similar to sharepoint where OLE pasting screenshots is possible.My current workaround is to attach a word doc or pdf to a KB article and paste the entire text into the meta field for searching. The downside to this is that my users don't get a preview of what the document contains, and it's slow.The positives are that it's easy for me to build docs quickly and get them posted, and I can switch to another knowledge vendor quite easily.

Is anyone else doing this differently? Is there a faster way and I'm just clueless?

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https://www.servicenow.com/community/in-other-news/documentation-and-the-service-now-knowledgebase/ba-p/2288761